Event Senior Technical Lead; Part Time Casual), Audio Visual - Aspen

Position Overview

The Sr. Technical Lead is a Mid‑Tier technical operator, focused on small general session work or assisting with larger general sessions. This role bridges between a technical lead and a technical specialist and reports to an Operations Manager, Director of Operations, or DET.

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training / Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre‑, during, and post‑event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred.
• 2+ years of field experience in a specialty area is required.
• 2‑3 years of customer service or hospitality experience is preferred.
• Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
• External applicants must meet, validate, and achieve all training and certifications required for this position within 60 days of the start date.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
• Strong customer, client, and coworker interface experience and abilities.
• Valid driver’s license required for positions that may operate company vehicles. Additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self‑Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2–3 Hours
• Standing: 4–5 Hours
• Walking: 4–5 Hours
• Stooping: 2–3 Hours
• Crawling: 2–3 Hours
• Kneeling: 2–3 Hours
• Bending: 2–3 Hours
• Reaching (above your head): 2–3 Hours
• Climbing: 0–1 Hours
• Grasping: 4–5 Hours

Lifting Requirements

• 0–15 lbs:
  Continuously
• 16–50 lbs:
  Frequently
• 51–100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

Carrying Requirements

• 0–15 lbs:
  Continuously
• 16–50 lbs:
  Frequently
• 51–100 lbs:
  Occasionally
• Over 100 lbs:
  Never

Auditory / Visual Requirements

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

Pushing / Pulling Requirements

• 0–15 lbs:
  Continuously
• 16–50 lbs:
  Frequently
• 51–100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Note:

The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Hotel

• Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions range from moderately quiet to noisy volumes.
• Team members use high‑end audio‑visual equipment and electrical components.
• Exp…