Front of House Representative II or Front of House Lead; DOE

Job Title: Front of House Representative II or Front of House Lead (Depending on experience)
Department: Wheeler Opera House
Classification: Non-Exempt, Intermittent (less than 29 hours per week)

Pay Range:

• Front of House Representative II:$23.28/min - $25.61/mid - $27.93/max (DOE)
• Front of House Lead: $30.99/min -$34.14/mid -$37.29 /max (DOE)

Position Summary:Support sand/or leads

Front-of-House(“FOH”)operationswithevent-night house management,volunteer supervision,administrative tasks,eventsecurityand on-site logistics.

Front of House Lead may act as House Manager for events in the absence of the Front ofHouse

Supervisor and Front ofHouse

Coordinator.

Supervision Exercised and Received:Position assists with management and supervision of volunteer ushers. The Front of House Lead also supervises Front of House Representatives when acting as House Manager. Position receives direct supervision from the Front of House Supervisor and Front of House Coordinator. The Front of House Representative also receives direct supervision from the Front of House Lead when applicable.

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Front of House Representative II
Performs experienced front-of-house operations work supporting event-night activities, patron services, volunteer coordination, event security, and venue logistics. Assists with event management, facilitates event set-up and strike activities, supports patron and artist needs, and helps ensure safe, efficient, and professional venue operations. May assist with event-related administrative functions and operational support as assigned.

Front of House Lead
Leads front-of-house operations and provides event leadership, volunteer supervision, staff coordination, administrative support, and venue operations for Wheeler Opera House events. Coordinates event details across departments, oversees volunteers and Front of House Representatives, coordinates with vendors and event partners, completes event reporting and administrative functions, and may serve as House Manager in the absence of the Front of House Supervisor or Front of House Coordinator.

• Provides exceptional customer service to patrons, clients, artists, and volunteers.
• Assists with and/or leads patron seating and supports the timely start of programs.
• Assists patrons and/or volunteers with varying needs or disabilities in a respectful and professional manner.
• Responds to patron and client concerns utilizing appropriate customer service and de-escalation techniques when necessary.

• Supports and/or leads Front of House operations during performances, events, and rentals.
• Assists with and/or coordinates event details and communications with relevant Wheeler departments, including Box Office, Production, and Building.
• Assists with and/or oversees merchandise sales and reconciliation activities as assigned.
• Supports and/or supervises volunteer operations and event-related activities.

• Assists with and/or leads event set-up, strike, and clean-up activities.
• Utilizes ticket scanning equipment and assists with and/or leads troubleshooting efforts.
• Uses radio communications effectively and professionally.
• Supports and/or leads public safety, emergency evacuation procedures, medical response, and security-related needs.
• Performs and/or oversees basic venue maintenance in public areas, including light cleaning, waste removal, and maintaining guest-facing spaces.

• Assists with and/or completes departmental administrative tasks and operational support activities.
• Assists with and/or completes event documentation, reporting, volunteer communications, scheduling, and related administrative activities

• Supports and models the City of Aspen organizational values:
  Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.

- Other duties as assigned

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