Branch Manager, Aspen

General Information

• Job Title: Branch Manager
• Location: 325 East Main St, Aspen, CO 81611, United States
• Employee Type: Exempt Full-Time
• Hiring Pay Range: $75,374.20 - $ per year (Includes a 25% Cost of Living Adjustment)
• Additional Pay: This position may be eligible to receive an additional $2,080.00 per year if designation is approved under the Spanish Communication Assistant Program.

Manages the day-to-day activities of the branch with regard to personnel; internal sales and service; security; daily operations; and compliance with applicable regulations, policies, and procedures. Responsible for collaborating and coaching branch personnel to provide the highest level of customer service and effective promoting and selling of products and services; for the generation and maintenance of retail loans to consumer and small business clients;

and ensuring that retail loans are in compliance with the bank's policies, procedures, and applicable laws and regulations.

• Directly supervising the Universal Bankers at the assigned Branch. Responsible for daily work schedules, hiring, training, cross‑training, goal setting and development, performance evaluation and disciplinary counseling of this staff.
• Managing customer relationships, handling customer problems and complaints, resolving issues to improve overall service to bank customers.
• Instilling a sales culture through consistent training and development of employees.
• Reviewing and approving the daily overdraft report.
• Monitoring branch operations and profitability. Helping attain internal performance objectives for branch business volume, deposit and loan growth and monitoring branch budget to include income and expense control.
• Managing promotional campaigns and product initiatives for the assigned branch.
• Consistently developing employees to prepare for career advancement.
• Actively involving the branch in the community.
• Monitoring documentation for new account openings, wire transfers, etc.
• Interviewing retail loan applicants to determine their needs and advise them of various credit products. Requesting specific information necessary for loan underwriting.
• Taking applications for Consumer Loan products; recommending the best product to meet the customer's needs, discussing rates, and payment schedules.
• Analyzing the creditworthiness of the customer by pulling credit reports, ordering appraisals, analyzing collateral, and applying sound lending practices and procedures as outlined in the Sturm Bank Group Credit Manual.
• Conducting loan closings, including the review of documents, repayment schedules, insurance and lien holder requirements, method of payment, and cross‑selling of bank products and services.
• Presenting the loan to appropriate management for approval, however the Banking Officer is fully responsible for the credit quality of loans produced.
• Actively calling and seeking new prospective clients for the bank.
• Fostering many complex and sophisticated bank relationships through the cross‑selling of products and services, requiring teamwork with Cash Management, Private Banking, Commercial Banking, and Investment Management & Trust.
• Ensuring that the appropriate information necessary to finalize incomplete loan packages is collected.
• Communicating as required with Supervisor to advise of any underwriting problems.
• Responsible for working with customers in the loan portfolio that are past due on payments to make arrangements for payment and ensure collection. In addition, this position may work the past‑due accounts for the Overdraft Protection accounts.
• Responsible for preparing a package of documents, including a 2nd review requirement, and submitting them to the Adverse Action department in Loan Administration. Once the adverse action forms are generated by Loan Administration, the Branch Manager is responsible for reviewing and approving the forms and mailing the forms to the applicant in accordance with the Equal Credit Opportunity Act (ECOA).
• Responding to telephone and written inquiries concerning policy, procedure, and program guidelines in a timely manner.
• Staying abreast of any changes in loan underwriting…