Parking Services Ambassador; II or III

sick time, extended sick time, tuition reimbursement, retirement plan

• Generous paid vacation and extended sick leave, and holidays.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

Department: Parking

Classification: Non-Exempt

Parking Services Ambassador Level II:
Hiring Range: $25.46/hour - $28.63/hour, Salary Range: $25.46/hour - $38.18/hour

Parking Services Ambassador Level III:
Hiring Range: $30.24/hour - $34.02/hour, Salary Range: $30.24/hour - $45.36/hour

Position Summary: This position is responsible for providing a critical role to the community in delivering a high degree of customer service within the Right of Way. The role provides enforcement, support, maintenance, and monitors roadway situations to ensure a high level of public safety while being responsive to public feedback. The City of Aspen parking department promotes teamwork and collaboration, as well as the ability to work independently.

The department is always looking for innovative ways to perform our duties and explore the next level technology to support our department. Become part of a team that promotes safety, education and compliance with parking regulations. Cross collaboration with many other city departments, including Transportation, Engineering, Streets, Parks, Utilities, and the Aspen Police Department. The expectation of the employee is to perform all duties in a professional and courteous manner, consistent with the organization's values and mission statement.

Supervision Received:
Position works under the general supervision of the Parking Operations Manager.

Essential Job Functions:

Daily Enforcement

* Enforces Aspen's paid parking in Downtown Core, 10 a.m. to 6 p.m. Monday-Saturday, and in Residential Zones, 8 a.m. to 5 p.m. Monday-Friday. Issues orange tags when outstanding parking tickets on vehicles reach a certain level; and towing vehicles when verified and directed by parking office personnel. Coordinates with towing company to impounded vehicles; install vehicle immobilization device to ensure payment of outstanding tickets and fees.

Responds to citizen and police complaints about parking issues.

* Enforcement responsibilities include identifying fraudulent or altered Day Passes, Carpool Passes, Lodging Permits, ADA permits, or temporary vehicle license plates. Verifies and calls in expired license plates to dispatch for referral to city police.

* Monitors and enforces specifically marked and/or timed areas including but not limited to; taxi and shuttle zones, official vehicle only, police only, bus stops, Red Brick lot, ACRA parking lot, Lone Pine Drive, park use only, 1-hour timed zones, 30-minute timed zones and behind City Hall. Monitors and enforces Maroon Creek Road after normal business hours for High School Football games, ARC events and for other special events.

Monitors and enforces Aspen Recreation Center parking lot before normal business hours on weekdays during school from 7:00 to 8:30 a.m. for non-ARC use violations.

* Optional training at Brush Creek Parking Kiosk and Rio Grande Parking Garage, to provide for additional coverage.

* Exposure to traffic and hazardous situations, including getting in and out of GO-4 enforcement vehicles on busy streets and walking around stationary and moving vehicles while performing duties.

* Acts as a backup for filling in and assigning duties on the officers' daily duty board. Manages communication with difficult customers. Understands the macro picture of the mobile payment systems. Communicates to the parking team when a fraudulent parking pass has been detected out in the field and provides documentation. Manages the short-term meter collection. Ensures that temporary construction and event signage go up and come down at the correct times.

Confirms that sign inventory is up to date and orders replacements as needed. Helps in the other areas of the parking process as needed.

Safety

* Closely monitors Fire Lanes and Fire Department Parking areas, including 400e Hopkins, 500e Dean Street, 500s Spring Street and the alley behind the Concept 600 building ( 100 Flanders Place) for fire and life/safety issues. Exercises appropriate judgement when issuing tickets for such things as parking in loading zones or alleys, double-parking, bus stops, and no-parking zones near intersections, keeping public safety as a priority.

* Assists with…