Emergency Communications Specialist

Salary: $33.29 - $42.36 Hourly

Location:

AABC-Aspen Airport Business Center, CO

Job Type: Full-time with benefits, hourly

Job Number:  - 09

Department:
Dispatch

Opening Date: 04/23/2026

Bilingual Stipend:
Yes

Hiring Minimum: $33.29

Hiring Maximum: $42.36

Pay Grade: P103

Hiring Range

Description:

This position is on a step pay plan, which is a structured pay system that determines employee pay. Employees progress through predetermined pay levels ("steps") based on specific criteria, such as years of service, performance, or additional qualifications/milestones. Each step corresponds to a higher pay rate, providing predictable, incremental raises.

The 911 Dispatcher answers basic emergency and non-emergency calls for service; takes information from callers, and enters information into Pitkin County Regional Emergency Dispatch Center (PCREDC) database; monitors radio traffic, and provides assistance and information to law enforcement officers, emergency services agencies, and the general public in compliance with state and Federal laws and PCREDC guidelines.

• Perform a variety of dispatching duties in support of public safety and emergency services activities; receives and routes emergency and non-emergency telephone and radio calls; dispatches emergency services personnel as directed; duties may vary depending on job assignment and training.
• Answers, evaluates, and prioritizes incoming emergency and non-emergency telephone calls; determines the exact nature and location of the situation; acts in accordance with laws, policies and procedures, and jurisdictional boundaries; provides emergency medical dispatch instructions for all medical calls for service. Duties may vary according to job assignment.
• Prioritizes and dispatches calls to emergency responders; logs information in Computer Aided Dispatch (CAD) system; coordinates responses and resources on emergency incidents; processes radio traffic from the field; provides regular checkups on public safety personnel.
• Requests, reads, interprets, and acts on all Colorado Crime Information Center/National Crime Information Center (CCIC/NCIC) data related to wants and warrants, restraining orders, criminal histories, and domestic and international Department of Motor Vehicles (DMV) records; makes entries and maintains wants and warrants information in CCIC/NCIC; coordinates with other law enforcement agencies via CCIC/NCIC, International Police (INTERPOL) and National Law Enforcement Telecommunications System (NLETS).
• Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

• Emergency Communications Specialist
• Up to one year of customer service and computer experience.
• High School Diploma or GED equivalent.
• Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required within six months of hire.
• Currently possess (or ability to obtain within the first 6-months) ICs
  100, ICs
  200, NIMS IS700 and NIMS IS800.
• Must possess a valid US Driver’s License and acceptable Motor Vehicle Record.
• Attain and maintain proficiency in all dispatching disciplines.
• Senior Emergency Communications Specialist (in addition to above qualifications):
• 3+ years of progressively responsible and applicable experience and must have successfully completed the Senior Emergency Communications Specialist Promotion Workbook .

• General County and office policies and procedures.
• Records…