Front Desk Agent

Marriott International invites you to join our dynamic team as a Front Desk Agent at one of our thriving properties. With a legacy of innovation in hospitality and a global presence, we seek an individual who is passionate about creating memorable experiences for our guests. As the face of Marriott, you will play a crucial role in welcoming guests, handling their inquiries, and ensuring their stay is exceptional from check-in to departure.

Responsibilities

• Welcome and register guests upon arrival, ensuring all details are accurate and payment processed efficiently.
• Provide information regarding the hotel's facilities and services, and the local area.
• Resolve guest issues with professionalism and patience.
• Manage room reservations using computer systems and telecommunications equipment.
• Maintain clear and accurate records of guest room bookings.
• Communicate effectively with other team members to ensure high quality guest services.
• Check guests out at the end of their stay, processing any charges and obtaining feedback on their visit.

Required Skills

• Strong interpersonal and communication skills.
• Proficiency in using hotel management software.
• Ability to handle stress and stay organized under pressure.
• Basic accounting skills to handle financial transactions.