Valet​/Shuttle Driver Oncall

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On-Call Manual Labor Aspen, CO, US

5 days ago Requisition

The Valet/Driver serves as the first point of contact for guests, delivering a warm welcome and ensuring a seamless arrival, stay, and departure experience. This role is responsible for efficiently providing guest transportation and bell services. The valet/driver supports the overall guest experience by safely transporting guests with shuttle buses/SUVs/golf carts as well as assisting guests with luggage.

• Provide a warm, professional, and welcoming experience for all guests and colleagues, consistently upholding service standards at all times.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Maintain high standards of personal appearance, grooming, and adherence to hotel policies, procedures, and safety regulations.
• Safely handle, load, unload, store, and deliver guest luggage and personal items.
• Escort guests to rooms, explain hotel amenities, and ensure they understand all room features.
• Maintain a consistent presence at the front door, greeting guests, and assisting with arrivals and departures.
• Support the Front Desk with check-ins, check-outs, guest requests, and accurate information delivery.
• Coordinate transportation services, including shuttle operations, golf carts, and private transfers.
• Assist Adventure Concierge and Ski Valet operations.
• Maintain Adventure Concierge, lobby, porte cochere, and guest pathway appearance and report or resolve hazards.
• Maintain and oversee the condition, safety, and scheduling of resort vehicles.

• EDUCATION/EXPERIENCE
  • High school or equivalent (GED) education required.
  • Must possess a valid US driver’s license.
  • Computer skills (Microsoft Office 365) required; experience with OPERA Cloud, Nuvola , and EZFacility preferred.
    PHYSICAL DEMANDS
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must be able to stand and exert well-paced mobility for up to 4 hours or more in length.
• Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.
• Must be able to easily use golfcarts to facilitate luggage transfer for guests.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to maneuver carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

• Ability to work outdoors in varying weather conditions; however, must be able to work in extreme temperatures, i.e. The Front Drive(-2°F) or Golfcart operations (+90°F), possibly for one hour or more.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to work effectively in a stressful environment, communicate with others, effectively handle/ assist customers and accept constructive criticism from supervisors.
• Most tasks are performed in a team environment with the Front Office Manager acting as the primary directive provider –…