Room Attendant

Room Attendant

The Room Attendant is responsible for maintaining clean, comfortable, and well-presented guest rooms while delivering attentive, courteous, and efficient service. This role is essential to ensuring a positive guest experience and upholding Salamander Hotels & Resorts' standards of quality, safety, and hospitality.

• Thoroughly clean and service assigned guest rooms according to established standards.
• Make beds, change linens, and replenish guest amenities and supplies.
• Remove trash and soiled linens from guest rooms and hallways.
• Clean bathrooms, floors, furniture, fixtures, and high-touch surfaces.
• Complete all pre-cleaning duties, including stocking housekeeping carts with linens, guest supplies, and cleaning products.
• Maintain cleanliness of hallways, closets, and assigned public areas as applicable.
• Restock and organize housekeeping closets and replenish chemical bottles for daily operations.
• Clean guest rooms with the door closed unless otherwise requested by the guest.
• Report missing items, maintenance issues, and safety hazards promptly to the Housekeeping Supervisor or Manager.
• Handle lost-and-found items in accordance with established procedures.
• Maintain guest privacy, confidentiality, and room security at all times.
• Assist in laundry when needed.
• Perform additional duties as assigned by management.

• High school diploma or equivalent preferred.
• Prior housekeeping or hotel experience preferred but not required.
• On-the-job training provided.

• Comply with Salamander Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Ability to understand basic spoken and written English sufficient to follow safety guidelines, work instructions, emergency procedures, and guest service.
• Maintain high standards of personal appearance and grooming, including nametag and pin.
• Maintain regular attendance as required by scheduling, which will vary according to the business needs of the hotel.
• Maintain an attentive, friendly, helpful, and courteous demeanor and approach to all guests, managers, and fellow Service Professionals.
• Maintain regular attendance and punctuality in accordance with scheduling needs, including weekends and holidays.
• Attend all required hotel meetings and training sessions.

• Long hours are sometimes required.
• Must be able to work on feet for prolonged periods in a fast-paced environment.
• Frequent lifting, pushing, pulling, and carrying of items up to 25 lbs (linen bags, cleaning supplies, small furniture).
• Occasional lifting or moving of heavier items up to 50 lbs with assistance.
• Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
• Visual acuity to check cleanliness and detect imperfections.
• Must be able to hear and respond to guest requests, alarms, and radios/devices.

• Service Professionals are required to perform tasks that involve prolonged standing, walking, bending, reaching and lifting.
• The department requires the safe operation of housekeeping equipment and handling of cleaning chemicals and supplies in accordance with the established safety standards.
• Work is performed in both guest facing and back of the house areas, which may include exposure to varying temperatures, noise levels and frequent interruptions.
• The demands of the department include adherence to quality, safety and service protocols, as well as the ability to manage workload fluctuations depending on occupancy.
• Service Professionals are expected to demonstrate professionalism, teamwork and commitment to maintaining a clean, orderly and welcoming environment at all times.

• One free meal in the employee dining room per shift for all service professionals
• Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties
• Full-time and part-time service professionals are eligible for free gym usage
• Free onsite parking
• Free ski pass for full-time service professionals during the winter; those full-timers who opt out of the ski pass are eligible for a bonus
• 50% discount on food and beverage for service professionals in the restaurant
• 25% discount off food and non-alcoholic beverages in the café
• We-cycle program located on-site
• Monthly service professional recognition program
• Eligible for employee referral benefits
• Annual recognition program with a live DJ and raffles
• Winter discounted rate employee…