Chief Information Officer; CIO

The City of Aspen is an Equal Opportunity Employer.

Serve Your Community, Grow Your Career, and Enjoy Great Benefits:

Up to $3,000 Sign On Bonus may be available.

Chief Information Officer (CIO)

Information Technology

Exempt

$160,035/annual - $180,066/annual (DOE)

$160,035/annual - $240,115/annual

Provides leadership, strategic direction, and operational oversight for the City’s information technology and audiovisual (A/V) environments, ensuring secure, reliable, and user-centered technology services aligned with the organization’s values and mission. Leads the delivery of technology services spanning infrastructure, applications, data, and cybersecurity risk management to enable efficient municipal operations and exceptional service delivery. Uses technology as a continuous improvement tool to modernize business processes, strengthen resilience, expand digital capability, and enhance collaboration and efficiencies across the organization.

Directs digital services, infrastructure, application platforms, broadband services, and cybersecurity for municipal operations, including cloud modernization, business continuity/disaster recovery, and responsible use of automation and AI.

Position works under the general supervision of the Administrative Services Director. Exercises direct supervision over IT leadership and technical staff, which may include the IT Deputy Director, Network/Application Administrators, Cybersecurity Administrator, Applications Manager, and other assigned positions.

• Provides department leadership, direction, and accountability for the Information Technology Department, including staffing, performance management, coaching, and succession planning to meet City objectives and service expectations.
• Partners with City leadership and departments to identify business needs and prioritizes technology investments; evaluates feasibility, total cost, risk, change impact, and benefits realization; and provides recommendations on strategy, roadmaps, and implementation priorities within shared-approval decision structures.
• Sets enterprise architecture direction for networks, fiber, data centers, cloud services, endpoint platforms, identity, and collaboration tools.
• Builds and leads high-performing teams; defines roles and service expectations; promotes a culture of customer service, accountability, and continuous improvement.
• Develops and maintains IT governance practices, policies, standards, and operating procedures.
• Oversees enterprise digital platforms and services in partnership with departments (e.g., intranet, website, collaboration/telework tools), ensuring accessibility, security, uptime, and a positive user experience.

• Establishes standards and procedures for the design, implementation, and operation of enterprise technology services (network, cloud, endpoint, identity, telecom/unified communications, and A/V); ensures secure configuration baselines, lifecycle management, and effective support processes.
• Develops, maintains, and reports on IT strategy, multi-year roadmaps, and an IT governance framework in alignment with the city’s strategic plan.
• Directs project and portfolio management for major initiatives, including RFP development/evaluation.
• Ensures mature IT service management (ITSM) practices for incident, request, problem, change, and configuration management; defines service levels and customer experience measures, collects dashboard analytics; leads escalations for critical incidents.
• Oversees application management practices and governance, including application ownership of cost‑effective systems city‑wide, vendor relationships, procurement review, licensing, integration strategy, data flows, user adoption, training, and ensures application security reviews.
• Provides audiovisual (A/V) management for City facilities, including standards, room design, vendor management, preventative maintenance, and support models. Oversees meeting room and conference room technology and ensures…