Clinical Information Systems Analyst

Who We Are

At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders, mood, anxiety, and trauma‑related conditions, we bring innovative, evidence‑based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. As the need for world‑class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission‑driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter.

As a Clinical Information Systems Analyst, you will be responsible for the effective implementation, optimization, and ongoing support of our electronic medical record (EMR) system. Your primary focus will be on ensuring the EMR system meets the needs of our healthcare providers and supports efficient and accurate patient care. This role requires a strong understanding of healthcare workflows, system configuration, data analysis, and exceptional problem‑solving skills.

You will participate in an on‑call rotation to provide after‑hours and weekend support for emergent issues.

• System Optimization:
  Continuously evaluate and enhance the functionality and performance of the EMR system. Identify areas for improvement in workflows, system configurations, and data capture to streamline processes and enhance user experience.
• User Support and Training:
  Provide comprehensive end‑user support, troubleshoot system issues, answer user inquiries, and resolve technical challenges. Develop and deliver training programs to ensure users fully understand the EMR system’s features and functionalities. Participate in on‑call rotation for after‑hours support.
• System Maintenance and Upgrades:
  Collaborate with IT and vendor teams to ensure timely application of system patches, upgrades, and enhancements. Perform system testing to verify functionality, data integrity, and compliance with regulatory requirements.
• Stakeholder Engagement:
  Engage with key stakeholders—including healthcare providers, administrators, and IT teams—to gather requirements, understand user needs, and address system‑related concerns. Act as a liaison between users and vendors to facilitate effective communication and problem resolution.
• EMR System Implementation:
  Collaborate with cross‑functional teams to plan, coordinate, and execute the implementation of the EMR system. Lead activities such as system configuration, data conversion, workflow analysis, and user training to ensure a successful rollout.
• Documentation and Compliance:
  Maintain comprehensive and up‑to‑date documentation of system configurations, processes, and user guidelines. Ensure compliance with regulatory standards, such as HIPAA, and participate in audits and reviews as needed.
• Data Analysis and Reporting:
  Utilize data analysis techniques to identify trends, patterns, and opportunities for improvement within the EMR system. Generate reports and dashboards to support informed decision‑making, monitor system performance, and ensure data accuracy.
• Industry Knowledge and Continuous Learning:
  Stay abreast of emerging trends, technologies, and regulatory changes in healthcare IT and EMR systems. Proactively share knowledge and insights with colleagues and identify opportunities to leverage new functionalities to improve patient care processes.

• Bachelor’s degree in Healthcare Informatics, Computer Science, or a related field.