Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion — we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance the shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

Comcast provides best‑in‑class benefits.

• Day‑One benefits:
  Medical, Dental, and Vision coverage;
  Comcast X‑finity courtesy services in serviced areas;
  Discount tickets to Universal Resorts;
  Paid Parental leave;
  Tuition reimbursement up to $8,000 for full‑time employees;
  Paid Time Off; 401K savings plan with up to 6% match.
• Additional benefits include … and much more.

• Understand our Operating Principles and apply them as guidelines for the job.
• Own the customer experience, think and act in ways that put customers first, and give them seamless digital options at every touchpoint.
• Know the products, be enthusiastic learners, users and advocates of technology, products and services, especially digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Participate in the Net Promoter System to gather feedback and help improve customer experiences.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Customer‑Focused;
Workplace Organization;
Persuasion;
Technical Knowledge;
Teamwork;
Self‑Motivation;
Resilience;
Communication;
Critical Thinking;
Problem Solving;
Professional Integrity

Base Pay: $17.25
Target Compensation (Base Pay plus Commission): $24.94

High School Diploma / GED

None specified.

2‑5 Years