Sales Supervisor

Responsibilities

• Supervise the sales floor to ensure a consistent, memorable customer shopping experience using the highest standards of service excellence while building client relationships.
• Partner with managers to learn the role of a leader and positively influence the store team.
• Takes a proactive approach to self‑development and actively gives/receives feedback through one‑on‑ones and coaching.
• Action and commit to all training tools provided (5C’s of customer excellence, product knowledge, etc).
• Supports and promotes new business initiatives to create a positive reception from the sales team.
• Demonstrates professional etiquette through integrity, honesty and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Upholds customer service and training standards in the store and exemplifies excellence in customer service responsibilities.
• Identifies and communicates training needs to management.
• Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
• Consistently deliver value‑added services to enhance the customer experience.
• Maintain merchandise in accordance with the Company’s visual presentation standards.
• Actively participate in upholding the brand esthetic in all merchandising activities including daily stock maintenance, product transfers, folding and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Open and close the store, complete returns and exchanges in the absence of a manager.
• Partner with managers in checking task tracker and retail web for weekly updates.
• Utilize the CEM role; manage, mentor, and coach the sales team to take a proactive approach to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks; communicate tasks and follow up to management and associates.

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen.
• Relevant work experience preferred.
• Strong computer skills preferred:
  Word, Excel, PowerPoint, Workday, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately using a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move and walk for multiple hours.

Salary range: $18‑$26 hourly