Box Office Representative I-II (DOE

Join the Wheeler's Box Office team and play a key role in delivering exceptional service to patrons attending performances and events!

Job Title: Box Office Representative I-II (depending on experience-DOE)

Department: Wheeler Opera House

Classification: Non-Exempt, Intermittent (less than 29 hours per week)

Pay Ranges (DOE):
Box Office RepresentativeI: $19.14 - $23.08
Box Office Representative II: $23.28 - $27.93

Position Summary: This position supports box office operations at the Wheeler Opera House, also known as Aspen Show Tix at the Wheeler. The role reports to the Ticketing Supervisor and assists with ticketing functions, event support, and customer service operations.

Supervision Exercised and Received: Works under the direct supervision of the Ticketing Supervisor. In their absence, this position is supported by the Ticketing Coordinator or Box Office Lead. Position is non-supervisory.

Level I is an entry-level role focused on core box office functions, while Level II includes advanced responsibilities and provides guidance to other staff.

• Maintains up-to-date knowledge of event details, communicating availability, pricing, and seating recommendations with accuracy and clarity.
• Troubleshoots moderately complex patron issues such as seating conflicts, reprints, exchanges, and payment problems, resolving them when within scope and escalating when necessary.
• Reconciles cash drawers and corrects discrepancies with minimal supervision; assists with deposit preparation.

• Maintains informational materials, merges customer accounts, records messages, and ensures workspace remains orderly.
• Assists with reporting, ticketing needs, and preparation for events, including will-call organization, signage, and front-of-house coordination.
• Supports off-site box office operations, including transporting necessary equipment which may potentially involve using a city vehicle.
• Provides peer support by assisting with the onboarding and guidance of Representative I staff during shifts.
• Verifies promotional codes, discounts, and pricing align with current marketing campaigns and communicates inconsistencies to the Lead and Ticketing Coordinator.
• Displays readiness for increased responsibility by effectively supporting shift operations and handling higher-volume or higher-complexity customer interactions.
• Reconciles cash drawer; researches and corrects or otherwise notes for management any discrepancies therein.

• Supports and models the City of Aspen organizational values:
  Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

• Service:
  Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership:
  Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship:
  Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation:
  Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
• Communication:
  Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal:
  Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology:
  Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances…