Assistant Store Manager

The Assistant Store Manager at Four Mountain Sports supports daily store operations, drives team performance, and ensuresaconsistent,high-quality guest experience across Four Mountain Sports retail and rental locations. This role serves as a hands-on leader responsible for developing team members, executing operational priorities, andmaintainingservice and operational standards. The Assistant Store Manager acts as Manager on Duty in the absence of the Store Manager, ensuring smooth operations,strong team alignment, and a seamless guest experience.

This position reports to the Store Manager.

• The budgeted salary range for this position is $60,000 - $72,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

• Partner with the Store Manager to lead daily store operations, ensuring alignment on priorities, execution, and team performance while assuming full operational ownership in the Store Manager’s absence

• Lead the sales floor during shifts by directing team focus, managing flow, and adjusting priorities in real time to maximize guest experience and sales opportunities

• Model and reinforce exceptional guest service standards,addressing escalated guest concerns promptly andensuringprofessional resolution thatmaintainsbrand trust

• Drive retail and rental performance through effective selling behaviors, cross-selling, and accountability for key performance metrics including sales, conversion, and guest experience

• Coach, develop, and provide real-time feedback to associates and supervisors while supporting hiring, onboarding, and training to build a high-performing team

• Oversee rental operations to ensure proper equipment selection, fitting, safety standards, and alignment with retail functions for a seamless guest experience

• EnsureaccuratePOS operations and cash handling standards, resolving escalated transaction issues and reinforcing accountability across the team

• Support inventory management including receiving, replenishment, transfers, and cyclecountswhilemaintainingvisual merchandising, store presentation, and cleanliness standards

• Assist with scheduling and labor management to align staffing levels with business demand and ensure effective deployment of team resources

• Ensure compliance with company policies, safety standards, and operational procedures, including execution of opening and closing responsibilities and store readiness

• Foster a culture of accountability, teamwork, and continuous improvement while supporting company initiatives, promotions, and seasonal priorities

• Other duties as assigned

Education & Experience Requirements:

• High school diploma or equivalent required; college degree preferred

• 2-5 years of experience in retail, hospitality, rental, or guest service environments required

• Minimum 1-2 years ofprevioussupervisory or leadership experience required

• Demonstrated experience managing teams in a fast-paced, high-volume retail or rental environment preferred

• Experience in ski orsnowboardretail or rental operations strongly preferred

• Minimum 1 year of experience with POS systems, cash handling, and operational reporting required

• Knowledge of retail and rental operations, including sales drivers, guest service standards, and team workflows

• Knowledge of POS systems, cash handling procedures, and basic operational reporting

• Strong leadership and communication skills with the ability to coach, motivate, and influence team performance

• Skill in making timely, effective operational and guest service decisions in real time

• Skill in delivering high-quality guest service and modeling service expectations for the team

• Skill in conflict resolution and addressing performance issues in a professional and constructive manner

• Ability to manage multiple priorities and adapt quickly in a fast-paced, high-volume environment

• Ability to build andmaintaina positive, accountable, and collaborative team culture

• Ability tomaintainstrong attention to detail in operational execution, store standards, and guest interactions

• Ability to organize, prioritize, and execute responsibilities effectively…