Universal Banker Supervisor- Astoria

Position Summary

Queens, NY (Astoria) Salary Range: $27.48/hr - $41.21/hr

The Universal Banker (UB) Supervisor acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB Supervisor is considered a “jack of all trades” that requires the incumbent to operate in the capacity of Supervisor, Customer Service Representative and Teller, providing branch leadership with the ability to deliver quality customer service at an enhanced level.

The position is also responsible for supporting branch sales and service efforts through the acquisition of new clients, the offering of suitable products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions.

The UB Supervisor has the authority to assume managerial duties when branch management is not present and can approve or override transactions, open new accounts, resolve issues, and educate Bank customers on our products/services and refer them to a licensed representative of ABS Associates of NY, Inc. when appropriate. The Supervisor is expected to support branch management with the opening/closing of the branch as required.

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues timely and efficiently.
• Conduct business ethically, thoroughly communicating to current and prospective clients the facts and features of the various products, accounts, and services that Apple Bank has to offer.
• Oversee assigned branch in a leadership capacity in absence of branch management.
• Approve or override financial transactions, utilizing due diligence and sound judgment to minimize risk and potential loss.
• Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers ensuring adherence to customer service standards and compliance with CIP and BSA requirements.
• Provide customer‑facing staff guidance in handling difficult or complex problems and assist in the resolution of issues to ensure a mutually favorable outcome to the Bank and its customers; elevate issues to the appropriate business partners when needed.
• Open, close, and oversee the banking office under established guidelines when required.
• Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with customers and prospects, understanding their needs, and offering suitable products and services; make referrals to licensed representatives of ABS Associates of NY, Inc. when appropriate.
• Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).
• Communicate all disclosures, rules and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.
• Ensure accurate new account record keeping practices and perform timely follow‑up as needed.
• Adhere to regulatory, compliance, security, and audit policies/procedures, as well as the bank’s code of conduct and operational controls to ensure the safety and security of clients and bank assets.
• Perform additional duties as requested.

• High School Diploma or GED required.
• At least 3 years of retail banking experience in the combined roles of Teller/Customer Service Representative.
• 1‑2 years of bank supervisory experience in either the teller unit or platform required; fully…