Financial Services Supervisor II

Financial Services Supervisor II

Located at our Astoria,OR office

TLC Credit Union is seeking aFull-Time Financial Services Supervisor to join our team.

Be a part of Fibre’s success and mission to elevate every aspect of the member journey through exceptional in-branch service. This pivotal rolemakes an impact in the community by helping our members achieve their financial goals.

Wage Range: $28.81 - $45.01

* The range above allows our employees room for growth through annual merit and otherpay increases based on performance. The target pay range for this position is typically within the first half of the range. Compensation decisions are determined using factors such as relevant job-related skills,experience, and education or training. Should an offer for employment bemade, we will consider individual qualifications.

Position is located in Astoria,OR with the need at times to support our locations in Warrenton, OR and Seaside,OR. This is not a remote position.

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life,and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 paid holidays
• 2 floating holidays
• Opportunities for growth within the company

Effectively lead theday-to-day operations of a service center(s) without a Financial Services Manager onsite. Provide guidance, direction, and supervision to staff. Provide coverage for Financial Services Specialists or other areas as needed.

• Follow all Credit Union policies,procedures, internal controls, and Federal and State laws as applicable in performance of all duties and responsibilities as the Financial Services Supervisor.
• Communicate effectively with both staff and Management regarding various areas.
• Provide good member service and be aware ofthe member service being provided by others.
• Provide input to the Financial Services Manager regarding employee evaluations.
• Provide proper coaching and mentoring ofstaff in relation to minor human resource related items in the absence of the Financial Services Manager as needed.
• Provide proper communication with the Financial Services Manager and VP/Retail Operations regarding developing trendsor other human resource related items and policy infractions.
• Assist in teller authority matters when needed and appropriate.
• Maintain schedule and duties for staff.
• Perform audits for the service center andstaff as necessary to maintain compliance with policies and procedures relatedto area of responsibility.
• Work with staff to meet goals set for service center location(s) including new accounts and referrals for product sand services.
• Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.
• Submit loan application information for members to Consumer Lending.
• Complete member loan signings in accordance with Credit Union policies and procedures.
• Determine prospective members'qualifications for membership based upon current fields of membership. Open newshare, checking, IRA, and certificate accounts, and maintain existing andclosed accounts.
• Perform all Financial Services Representative functions at peak periods in the service center.
• Maintain facilities of the service center(s).
• Maintain the Credit Union’s brand and imageat the service center(s).
• Train new staff as directed.
• Travel to different service center locations when needed.
• Actively participate in community involvement.
• Must be a self-starter, self-motivated, anduse initiative while effectively adapting to change.

• Problem Solving
  - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Must have the necessary common sense and judgment to…