Patient Financial Services Representative

ELIGIBLE FOR CMH EMPLOYEE REFERRAL BONUS: NON PRIORITY RECRUITMENT

This position is responsible for billing and/or follow‑up of patient accounts. Provides outstanding customer service to patients, guarantors and third‑party payors by assisting with questions and concerns relating to CMH’s patient account billing. The PFS Representative submits timely and accurate bills to insurance companies and patients. This position maintains current knowledge of medical billing regulations, forms and processes. Assist patients with account inquiries and issue resolution.

Duties include, but are not limited to, obtaining accurate information from patients, answering and initiating phone calls, data entry, insurance billing, account follow‑up and public contact. Demonstrates extraordinary commitment to excellence by adhering to the CMH Promise of Excellence.

• Moderate level of interpersonal skills required to assist patients/insurance companies via phone and in person.
• Moderate level of analytical ability required to review/research patient/insurance company complaints/concerns as necessary.
• General office skills including phones and keyboarding; computer skills, including data entry and keyboarding; 10‑key; communication skills; ability to assess emergency situations and work well under pressure.
• Minimum of 2 years previous medical billing, third‑party, agency (Medicare/Medicaid). Patient follow‑up experience strongly preferred; medical terminology and knowledge of various reimbursement/billing formularies (ICD‑10; CPT 4; DRG) strongly preferred.

n/a

Minimum Education:

High School Diploma or equivalent. Previous experience in a medical office setting such as hospital admissions, billing, or medical office preferred. Familiarity with medical terminology preferred.

Position involves standing, walking, stooping, and occasional carrying and lifting of lightweight materials (up to 20 pounds). May be required to sit for extended periods of time. Requires visual acuity and depth perception to recognize words and numbers; and hand and finger dexterity and hand/eye coordination to use a computer keyboard and common office equipment.