IT Support Technician

Astoria, United States | Posted on 02/04/2026

We’re seeking an IT Support Specialist to support clinical and administrative staff with day-to-day technology needs in a healthcare environment.

Respond to inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).

Provide Tier 1 / first-level support for common issues, including:

Password resets and account lockouts

EMR/EHR and healthcare application access issues

VPN, email, and basic connectivity problems

Troubleshoot software and basic hardware issues using documented procedures and knowledge base articles.

Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.

Escalate complex issues to higher-level support or application teams as needed.

Deliver outstanding customer service to users of all technical skill levels and backgrounds.

Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.

Support increased call volumes during peak periods and special projects.

High school diploma or GED required;
Associate degree in IT or related field preferred

Medi Clear Certification (or equivalent HIPAA certificate) required

1+ year of IT help desk, service desk, or technical support experience preferred

Experience supporting users in a healthcare/clinical environment strongly preferred (EMR/EHR, clinical applications, etc.)

Strong verbal and written communication skills with a clear, customer-first mindset