General Manager

We are looking to add a General Manager to our team!

If you are looking for a place where you can make a positive impact on the day to day lives of our customers and our community, this is the opportunity you have been waiting for! Our team members come to us for our pay, benefits, and the stability that we offer, they stay for so much more!

This position would support our Astoria Flyways, Rainier Flyways, Rainier Shell, and St. Helens Flyways locations.

We offer an industry-leading benefits package that includes the following:

• Medical, Dental, Vision, RX, Optional FSA
• Optional Medical Waive Bonus
• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
• 401(k) with a generous company match
• 120 Hours Paid Vacation Time
• 7 Paid Holidays
• Working Holiday Pay
• Volunteer Employee Program
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• Company paid Medical Card renewal
• Additional PTO - Bereavement and Jury Duty

The General Manager (GM) oversees the operations and performance of assigned convenience store locations, ensuring alignment with company Mission, Vision, Values, goals, financial targets, and customer service standards. Reporting to the District Manager, the GM is responsible for leading and managing Assistant Store Managers (ASMs) and store team members, driving operational efficiency, and fostering a positive, customer-focused work environment. Responsible to consistently role model our Core Values.

• Leadership & People Management

  • Recruitment & Staffing
    :
    Partner with HR to manage hiring needs across locations, including interviewing and selecting high-caliber candidates for ASM and store team member roles.

  • Scheduling & Workforce Planning
    :
    Develop and manage schedules to ensure optimal staffing levels across locations, balancing labor costs with customer demand and operational needs.

  • Training & Development
    :
    Oversee onboarding, training, and ongoing development of ASMs and team members, ensuring all employees are well-prepared to meet performance and customer service expectations.

  • Performance Management
    :
    Conduct ongoing performance evaluations for ASMs and assist them in setting and achieving goals in alignment with Company’s chosen operating system. Address performance issues promptly and in alignment with company policy with ASMs and store team members.

  • Employee Engagement
    :
    Create a positive and inclusive work environment that encourages team cohesion, motivates employees, and aligns with the company's core values.

  • Coaching & Mentorship
    :
    Provide day-to-day guidance to ASMs, equipping them with the tools and support needed to lead their teams effectively. Act as a mentor to promote leadership growth and succession planning.

  • Conflict Resolution
    :
    Address and resolve team member issues in a timely, fair, and constructive manner, escalating to HR as necessary for further support or disciplinary action.

• Operational Management

  • Consistency Across Locations
    :
    Ensure each store adheres to company operational standards, including cleanliness, safety, and organization.

  • Inventory & Merchandising
    :
    Monitor inventory levels across locations, coordinate with ASMs on stock replenishment, and implement merchandising guidelines to drive sales.

  • Financial Oversight
    :
    Track and manage store-level financial performance, focusing on labor cost control, expense management, and minimizing shrinkage.

  • Procedural Compliance
    :
    Conduct regular store audits to verify compliance with company policies, safety standards, and operational procedures.

  • Daily Reporting
    :
    Review daily reports to assess sales, expenses, and other KPIs, taking corrective actions as needed to meet financial and operational targets.

• Customer Service & Brand Management
  • Act as a role model in delivering exceptional customer service and ensure ASMs and team members prioritize a positive customer experience.
  • Oversee resolution of escalated customer complaints, ensuring prompt and professional handling.
  • Uphold brand standards and image across locations, focusing on cleanliness, organization, and attractive displays.
• Scheduling & Staffing Management

  • W…