Senior Teller

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Full Time Professional Atascadero, CA, US

3 days ago Requisition

Salary Range: $20.00 To $29.84 Hourly

Under the general direction of the Branch /Service Manager, the Senior Teller is responsible for performing routine to complex teller duties involving deposits; cashing checks and savings transactions; processing loan payments; assisting with night depository duties; servicing the ATM; promoting business for the Bank by demonstrating excellent customer relations and referring customers to appropriate staff for new services. The position demonstrates expert knowledge and skills in the areas of vault, safe deposit, branch operations, and bank products and services.

Duties & Responsibilities:

• Overrides and voids transactions within given authority limits.
• Initiates outgoing and incoming wires.
• Demonstrates advanced business account acumen to sell/discuss cash management services with businesses.
• Performs branch certifications as assigned.
• Receives retail, commercial checking, and savings deposits, determines if all necessary deposit documents are in proper form, and issues receipts.
• Cashes checks, savings withdrawals and accepts loan payments; confirms all necessary documents are properly authorized, in proper form and within authorized limits; makes informed decisions when questionable items are presented for cashing.
• Processes more complex transactions accurately with all required Bank Secrecy Act (BSA) information.
• Balances cash drawer daily and teller differences.
• Promotes and cross-sells the Bank’s products and services by effectively assisting customers in their selection to meet their needs.
• Provides courteous and professional assistance to customers over the phone, ensuring proper telephone etiquette is maintained at all times.
• Provides effective customer service and resolves complex problems within given authority.
• Mentors new and less experienced tellers and provides support, training, and technical guidance.
• Issues Cashier’s Checks and initiates outgoing wire transfer requests.
• Completes night depository duties and ATM servicing; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• Assists in opening and closing the vault daily; assists in balancing vault currency and coin; prepares and accepts shipments.
• Establishes proper identification of new customers and determines need and extent of reference investigation.
• Operates computer terminal to process account activity, determine balances, and resolve complex problems within given authority.
• Performs safe deposit duties by, controlling access, assisting customers and processing affiliated reports.
• Receives and processes stop payment and hold orders.
• Accepts loan, installment and collection payments.
• Records, files, updates information, scans/images as needed, and sorts mail or reports as required.
• Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Processes address changes, check and deposit slip orders, endorsement stamp orders, TT&L payments, ATM deposits, credit ratings, certifications, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections.
• May generate routine letters reports and forms.
• Maintains files, copies and faxes documents, and orders and distributes supplies.

General:

• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
• Maintains a regular and reliable attendance record.
• Comply with all applicable OSHA safety standards, including:
  • Read the workplace safety and health poster at the jobsite.
  • Report hazardous conditions to your supervisor and/or HR
  • Report any job-related injury or illness to your supervisor and/or HR, and seek treatment promptly.

Compliance

• Compli…