Information Technology Technician

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Job Title: Information Technology Technician (I/II/III)

Department: Information Technology

Reports To: Director of Information Technology

FLSA Status: Non-Exempt

Information Technology Technician I: $25.00 - 30.39 per hour

Information Technology Technician II: $28.00 - 34.03 per hour

Information Technology Technician III: $31.00 - 37.68 per hour

Under the direct supervision of the Director of Information Technology (IT), the IT Technician supports the corporate IT infrastructure functioning by upgrading and replacing hardware and software corporate solutions. The work will be performed in a healthcare delivery environment with staff at all departments and levels, from front-office to healthcare professionals. The work performed will be providing support for mission‑critical IT resources in delivering healthcare.

Expectations for this position are a high degree of professionalism, an excellent customer service attitude, and consideration for the dignity and privacy of all employees and patients.

It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

Include the following. Additional duties may be assigned with or without prior notice.

Setup and install IT Department resources such as PC workstations, thin-client workstations, printers, scanners, phones, and other peripheral equipment.

Troubleshoot user problems involving IT Department equipment and resources.

Handle to resolution or escalation, support assignments in the form of help desk tickets as well as work assignments under supervisor direction.

Work closely with other Support Technicians to collaborate on support assignments, as necessary.

Collaborate with Tier 2 support for escalated support incidents until resolution.

Drive using provided company vehicles to any or all permanent and mobile sites within CHC’s service area in San Luis Obispo County and Northern Santa Barbara County.

Provide excellent customer service in a professional manner in all interactions with CHC’s users, business associates, and contractors.

Sets up, operates, and controls a variety of data entry, computer and Local Area Network (LAN) equipment; operates computer central processing and peripheral units in accordance with standard operating procedures; operates computer output equipment, forms handling equipment, and magnetic tape devices.

Monitors computer system(s) and determines points of equipment malfunction; assists with technical support by helping user departments with telecommunication, terminal, printer and related information processing problems; confers with programming and technical support personnel in the event of errors.

Keeps logs of machine activity; develops machine procedures; performs mathematical calculations and other clerical procedures; prepares proper documentation; may perform quality control and schedule function.

Assists in the proper storage and identification of all information processing equipment and supplies; moves boxes and performs related manual work as required.

Other duties assigned as directed.

Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards.

Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events.

Demonstrates adherence to and observes all safety policies and procedures.

Demonstrates knowledge of…