AMSTI Operational Support Specialist

Position Information

Department/College

Department/College AMSTI

Position Title

Position Title AMSTI Operational Support Specialist

Job Category

Job Category Staff

Posting Number

Posting Number 00553

FLSA

FLSA Non-Exempt

Full or Part Time

Full or Part Time Full-Time

Other

Temporary

If Temporary, number of months

JOB SUMMARY :

Provides frontline operational and customer support for teachers, AMSTI sites, and internal

staff by following established procedures and maintaining accurate program records. Supports

daily business operations while identifying opportunities for process improvements.
ESSENTIAL FUNCTIONS :

• Serve as the primary point of contact for teacher and site support related to certifications, forms, and ordering processes.
• Respond to customer inquiries using established procedures, templates, and FAQs.
• Maintain communication with and coordinate through AMSTI Business Operations Director and Business Operations Leadership Team ( BOLT ) to maximize efficiency and adherence to the Statewide Materials Timeline and AMSTI Requirements.
• Support managers, PDCs, and site ACES teams with their questions, provide suggestions on improving efficiency, and help staff maintain alignment with established policy and procedures.
• Process record updates and maintain accurate customer and program data.
• Support daily operational workflows, including status updates, approvals, and routine processes.
• Prepare routine reports and perform data entry to support business operations.
• Assist with training logistics, participant communication, and follow-up activities.
• Communicate effectively with administrators and/or teachers about materials usage and professional learning.
• Monitor operational processes, identify recurring issues, and recommend improvements to the AMSTI Business Operations Director.
• Draft and maintain operational documentation, templates, and user guides for review and approval.
• Escalate technical issues and atypical situations to the AMSTI Business Operations Director.
• Collaborate with the AMSTI Business Operations Director to implement approved process improvements and support statewide operational initiatives.
• Attend all required professional learning activities and staff meetings (in-person or virtual) conducted by the ALSDE or BOLT unless prior approval for absence is granted by the meeting host or the AMSTI Director
• Performs other duties as assigned by AMSTI Director, Business Operations Director, BOLT , or AMSTI - ALSDE

QUALIFICATIONS REQUIRED :

• 3 years’ experience with
• 5 years’ experience with Microsoft Office
• 2 years’ experience with powered industrial truck

• Ability to move self in different positions to accomplish tasks in various environments, including tight and/or confined spaces
• Ability to remain in a stationary position, such as standing and/or sitting, for a prolonged period of time
• Occasionally performs duties that require low postures such as crouching, kneeling, and/or stooping.
• Ability to adjust or move up to 40 pounds
• Frequently communicates with others to exchange information
• Frequently tasked with repeating motions that may include the wrists, hands, and/or fingers, such as operating a computer and other office productivity machinery
• Operates a motor vehicle when needed
• Operates a forklift as needed
• Ability to observe surroundings and perceive warnings and other sounds in the work environment
• Occasionally exposed to noisy environments
• Occasionally works outdoors

Salary: AMSTI salary Matrix $68,000 – $75,568
Future employment is contingent upon AMSTI funding.

Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Approximately 3,000 students each semester have selected Athens State because of its neighborly environment where over 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 95% of the students are enrolled in at least one online course.

The typical student is a working adult who commutes. Recently, the University was named the Most Affordable College in Alabama by The Best Schools, as well as a 2024 Great College to Work For by Modern Think. Athens State offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 392 full and part-time employees with…