Call Center Specialist

Job Details Primary Responsibilities and Requirements

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and/or taking detailed messages
• Schedule appointments according to physician profiles
• Some insurance/billing experience is helpful, but not required
• Ability to communicate professionally, both orally and in writing for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Assist with any other task assigned

• Ability to work under pressure in fast‑paced environments
• Outstanding organizational, verbal, and writing skills
• Independent and highly motivated
• Initiative and self‑discipline
• Proven positive teamwork attitude in work history
• Genuine desire to assist and help others
• Expertise in customer service
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Troubleshooting skills, find solutions to issues and address concerns
• Computer literacy
• Comprehensive knowledge of company services, medical terminology, and scheduling preferences

• Must be able to use arms, hands, and fingers skillfully
• Position requires prolonged sitting (90% of the day)
• Must be agile and able to work efficiently in space‑limited areas
• Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
• Consistently work at a productive pace
• Must readily adapt to frequent schedule changes

• Work is completed in an office environment where the employee comes into frequent contact with internal staff