Business Services Professional

Position Summary

The Business Services Professional supports the financial, administrative, and operational functions of the Center for Applied Isotope Studies (CAIS), a core service facility within the Office of Research. This role ensures efficient, compliant daily operations for a fee‑for‑service unit, including sample intake, invoicing, accounts receivable, payment reconciliation, procurement, and financial record‑keeping, as well as management of client accounts and revenue tracking.

The position also serves in a fiscal approval role (e.g., P‑Card approver), coordinates facility maintenance and work orders, provides customer service, coordinates department‑wide communication, and collaborates with faculty, staff, clients, and university offices to resolve issues and ensure compliance. Additional responsibilities may include supporting budgeting, reporting, and HR‑related activities.

Bachelor’s degree in a related field or equivalent.

• Extensive knowledge of UGA financial systems and related administrative processes.
• Strong interpersonal, written, and verbal communication skills, with the ability to interact effectively across disciplines and organizational levels while demonstrating tact, discretion, and professionalism.
• Excellent organizational, analytical, and problem‑solving skills, with the ability to manage multiple priorities and follow through on assignments with minimal supervision.
• Ability to work independently, exercise sound judgment, and recognize when to elevate issues to higher‑level management.
• Demonstrated ability to interpret policies and procedures and develop practical solutions to operational challenges.
• Proven ability to maintain a positive, professional, and customer‑focused attitude while working collaboratively as part of a team.

Ability to perform basic physical requirements of the position, including prolonged sitting, and occasional standing, walking, bending, and lifting (up to 25 lbs.).

Yes.

Yes.

Yes.

Yes.

Yes.

No.

Yes.

• Process departmental sales and service revenue, including checks, credit cards, electronic transfers, and intra‑university payments.
• Manage accounts receivable, including applying payments, reconciling balances, monitoring aging reports, and coordinating reporting with central accounting.
• Track current and prior‑year balances and ensure timely resolution of outstanding accounts.
• Manage unearned income, including prepayments and over payments, by issuing credit memos, applying credits to invoices, reconciling balances, and preparing client credit statements.
• Communicate professionally with clients regarding invoices, payments, and account balances.
• Support fiscal year‑end activities, including financial reporting and records archiving.

Percentage of time: 35%

• Support purchasing and procurement functions by entering and approving requisitions in UGAMart and monitoring orders for closure.
• Maintain annual blanket orders and assist with timely processing of purchases and payments.
• Initiate payment requests, intra‑university transactions, and journal entries in One Source.
• Review and reconcile expenditures to maintain accurate financial records.
• Assist with fiscal year‑end processes, including purchase order closeout.
• Serve as a P‑Card Approver 2, ensuring timely and compliant review of transactions in accordance with University policies and deadlines.
• Maintain accurate daily records of revenue transactions in departmental systems and spreadsheets.

Percentage of time: 30%

• Provide front‑line customer service by assisting walk‑in visitors, responding to phone and email inquiries, and communicating service information, pricing, and billing policies.
• Coordinate sample intake and chain‑of‑custody, ensuring proper logging and tracking of incoming and outgoing research materials.
• Manage incoming and outgoing…