Customer Service Representative

Job Title

Hourly Customer Service Representative (10346)

We are accepting applications for the following position within DeKalb Public Health (DKPH), a public health agency headquartered in Decatur, GA. DKPH is dedicated to protecting, promoting, and improving the health and well‑being of all DeKalb County residents, with a vision of equitable access to health resources and a healthier community.

Richardson Health Center (Rotation Between Health Centers)

Administration

$18.00 hourly (Pay Grade TPW / Job Code T6001)

Part Time, Hourly

• Provide general secretarial, clerical, and administrative support to a unit or office.
• Maintain electronic and record‑keeping systems.
• Conduct clerical research using a variety of resources to prepare reports, documentation, presentations, and related materials.
• Enter data, process documents, and manage records.
• Operate standard office equipment and support office operations under close supervision.

• High school diploma or GED plus 90 quarter hours (60 semester hours) at an accredited college or university.
• OR one year of experience in a customer‑service setting communicating information.
• OR one year of experience as a lower‑level Customer Service Representative (GST
  120) or equivalent position.

• Billing and fee collections experience in a clinical setting.
• Two years or more of front‑office registration experience.
• Microsoft Office Suite proficiency.
• Flexibility to commute between health centers and work a rotating schedule.
• Pass driving record check.

Pre‑employment drug screening, criminal background check/fingerprinting, prior employment reference check, specific immunizations, motor vehicle check, and/or education and/or licensure verification.

Applicants must apply for this position and complete the application in the “Career Opportunities” section of the Department’s job opportunities portal.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

• Do you accept the conditions of this application?
• What is your highest level of education completed?
• Have you ever worked for the Agency / DeKalb Public Health that you are applying for?
• Are you a current employee of DeKalb Public Health?
• Are you able to work a rotating schedule, including flexibility to adjust hours as operational needs require?
• Are you able to commute between health centers as needed?
• Are you able to pass a driving record check?
• Are you comfortable working under direct supervision in a structured office environment?
• Are you able to operate standard office equipment (computer, printer, copier, multi‑line phone system)?
• Do you have experience maintaining electronic or paper record‑keeping systems?
• Are you comfortable performing clerical research, data entry, and document processing tasks?
• Do you have billing or fee collection experience in a clinical or healthcare setting?
• Do you have two or more years of front office or patient registration experience?
• Are you proficient in Microsoft Office Suite (Word, Excel, Outlook)?

Applicant accommodation requests: jannise.gray
1.gov (by the closing date of the announcement).