Student Affairs Professional II

Position Information

Classification Title Student Services Assistant II FLSA Non-Exempt FTE 1.00

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications Position Summary

This position provides administrative and student services support for graduate programs in the Department of Counseling and Human Development Services. The role applies established University and Graduate School policies and procedures to assist prospective and current students, faculty, and staff. The position serves as a primary point of contact for student inquiries and acts as a liaison between the department, the UGA Graduate School, the Registrar's Office, and other campus units.

The incumbent works closely with program coordinators and the Graduate Coordinator and reports to the Department Head.

Knowledge, Skills, Abilities and/or Competencies

* Acts with integrity.

* Serves others in a responsive and respectful way.

* Readily learns new information and shares solutions and resources with others.

* Makes sound decisions including finding ways to make existing processes more efficient and/or effective.

* Expertise in the technical skills required for the position such as data management systems, computing software and applications.

* Communicates effectively - written and verbal.

Physical Demands

* Sit at a computer for extended periods of time

* Phone use. Filing

* Some lifting (copier paper boxes)

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable.

Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Admissions and Enrollment Support

* Provide information to prospective students regarding program requirements, admissions processes, and application procedures.

* Respond to inquiries from applicants, students, and parents via email, phone, and in-person communication.

* Coordinate and support program information sessions and recruitment activities.

* Review applications for completeness and follow up on missing documentation to ensure timely processing.

* Process and route application materials using Grad Slate and Grad Status in accordance with established procedures.

* Prepare and organize application materials for faculty review.

* Enter and submit admissions decisions in the system following departmental guidelines.

Percentage of time 30 Duties/Responsibilities

Student Services and Records Support

* Serve as a resource for current graduate students by providing guidance on registration, enrollment, and graduation processes.

* Apply University and Graduate School policies and procedures when assisting with student requests such as schedule adjustments, withdrawals, leave of absence, petitions, and graduation applications.

* Act as a liaison between students, faculty, the Registrar's Office, and the Graduate School to facilitate student services processes.

* Monitor student records, enrollment status, and academic progress (e.g., GPA, program milestones) and notify appropriate parties of issues or updates.

* Communicate important deadlines, policies, and procedures to students (e.g., registration, drop/add, graduation).

* Process and route required graduate forms (e.g., program of study, exam and defense forms) for approvals.

* Coordinate logistics for graduate examinations and dissertation defenses, including scheduling and communication.

* Provide basic guidance to faculty and students on use of systems such as Grad Slate and university forms.

* Assist with routine student documentation, including funding letters and tuition waiver requests.

Percentage of time 45 Duties/Responsibilities

Program and Curriculum Administrative Support

* Provide administrative support to program coordinators in…