Operations Administrator

Compensation:

Salary Range: $52,000–$65,000 annually, commensurate with experience and qualifications.

India Partners is a Christ-centered nonprofit organization dedicated to breaking the generational cycle of poverty and exploitation in India by equipping and empowering trusted local ministry partners.

Everything we do is motivated by our faith in Jesus Christ. We believe operational excellence and compassionate ministry go hand in hand. Every donation processed, every system improved, every question answered, and every administrative task completed ultimately serves people whose lives are being transformed through the Gospel.

We are looking for someone who views administration not simply as a career, but as a calling to serve through faithful stewardship and compassion.

• Christ-centeredness: Jesus Christ is the foundation of our mission, relationships, and decisions.
• Integrity: We steward every resource with honesty, transparency, and excellence.
• Accountability: We own our responsibilities and follow through on our commitments.
• Collaboration: We work together with humility, trust, and mutual support.
• Growth Mindset: We embrace learning, innovation, feedback, and continuous improvement.
• Generosity: We freely give our time, talents, encouragement, and resources in service to others.

Reporting to the Director of Operations, the Operations Administrator provides administrative, operational, donor service, and systems support across the organization. This role increases organizational capacity so our team can focus on ministry, fundraising, and serving our partners throughout India.

This position is ideal for someone with an operational mind and a compassionate heart, Someone who enjoys creating order from complexity while never losing sight of the people behind the work. The successful candidate combines exceptional attention to detail with a servant's heart, recognizing that strong systems ultimately enable greater ministry impact.

Director of Operations

• Organizational Excellence: Creates clarity, structure, and scalable processes.
• Reliability: Consistently follows through with accuracy and professionalism.
• Collaborative Support: Serves teammates by removing obstacles and increasing organizational capacity.
• Systems Thinking: Continuously improves processes and embraces technology.
• Problem Solving: Balances attention to detail with broader organizational priorities.
• Operational Mindset: Naturally identifies efficiencies while maintaining high quality.
• Compassionate Service: Treats donors, ministry partners, volunteers, and teammates with humility, patience, and grace.

• Assist all staff with administrative tasks and operational support.
• Coordinate calendars, meetings, and scheduling.
• Prepare board and committee meeting minutes.
• Maintain organizational files, policies, and SOPs.
• Support leadership with special projects.
• Coordinate travel, events, and ministry logistics.
• Continuously improve organizational processes.

• Assist with coding payments and expenses in Secure One.
• Support finance-related administrative tasks.
• Organize audit and reporting documentation.

• Respond to donor inquiries related to online giving.
• Troubleshoot donation and payment issues.
• Monitor the general information mailbox.
• Answer phones and route inquiries.
• Assist donors with receipts and account questions.
• Coordinate with payment vendors.
• Input donations from Secure One and other vendors weekly.
• Coordinate enhancement requests with technology vendors.
• Track technology projects.
• Maintain technology documentation.

• Bachelor's degree preferred with 5–7 years of relevant experience.
• Strong administrative, organizational, and communication skills.
• Exceptional attention to detail and accuracy.
• Experience with Salesforce or another CRM preferred.
• Ability to manage multiple priorities independently.
• Proficiency with Microsoft Office and cloud-based applications.
• Personal commitment to the Christian faith and alignment with the mission and values of India Partners.
• Ability to…