Student Supervisor Specialist I

Student Supervisor Specialist I

Under the direction of the McBay Science Library User Services Desk Coordinator, the Student Supervisor Specialist I attends to library patron requests at the service desk as well as via phone and email with regard to the circulation of books, media, loanable technology, course reserves, and resource sharing materials; provides information about the library and its resources; and participates in hiring, training, and coordination of student employees.

Additional responsibilities include:

processes materials, maintains accurate patron records, and adds item records as needed; handles specialized services including issuing borrowers' cards, placing and clearing student registration holds, answering inquiries concerning library obligations and interpreting policies, rules, and regulations. This position serves as the person in charge in the absence of the User Services Desk Coordinator or the Lead Student Supervisor. This position may also collaborate with Security at night and on the weekends and in cases of emergency situations.

Work is performed in a team environment under general supervision following established practices and procedures. Work schedule is typically Tuesday-Saturday, 10am-7pm. Schedule is subject to change during breaks, intersession, and home football game days.

Knowledge, Skills, Abilities and/or Competencies
- Ability to deal tactfully and courteously with library patrons;
Ability to perform clerical tasks accurately with close attention to detail;
Ability to establish and maintain effective working relationships;
Effective verbal and written communication skills;
Familiarity with processing payments with checks and credit cards.

Duties/Responsibilities
- Provides Service Desk Support by: working regular shifts at the service desks for key library locations providing patrons with circulation, reserves, and resource sharing services; providing basic research information to walk-in patrons; troubleshooting and reporting issues with public printing, scanning, and reservations for study areas; performing specialized circulation services such as creating and updating accounts; taking payments for lost and damaged materials;

clearing holds on patron accounts in Libraries' and Registrar's systems; serving as a resource and supervising student assistants on the desk; interpreting policies and procedures and resolving disputes.

Duties/Responsibilities
- Collaborates with the Lead Student Supervisor in hiring, training and supervising student assistants by: reviewing applications, interviewing, and providing feedback for hiring decisions; training and mentoring student assistants; evaluating and providing feedback of student assistants performance; recommending, reviewing, and providing feedback on student assistant training.

Duties/Responsibilities
- Provides support for User Services by: providing patrons via email or phone with circulation or general information services; placing and clearing holds on student records in both the Libraries' and Registrar's databases; resolving account issues; recommending, reviewing, and providing feedback on procedures and workflows.

Duties/Responsibilities
- Collaborates in the operation of theUGALibraries' resource sharing activities (book retrieval, e-document delivery,GILExpress) by: advising patrons in the use of resource sharing services; retrieving and preparing material for scanning, holds or transport; processingUGAand non-UGAmaterials; routing materials appropriately.

Duties/Responsibilities
- Other position-related responsibilities:
Participates in unit and departmental meetings and projects; participates in library-wide communication by reading, responding to, and initiating information transmitted viaGRAPEVINE(theUGALibraries' listserv) and other communication tools, and appropriate library-wide or departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.;
Maintains flexibility and awareness of changes and needs in the department and Libraries by assuming similar duties and responsibilities as assigned.