Sr. Specialist , Business Operations

Job Description

The Senior Business Operations Specialist I serves as a senior contributor in the design, analysis, and improvement of business operations. This role uses operational data, performance measures, and cross‑functional partnership to identify trends, assess risks, develop strategic recommendations, and support business decision-making. The Senior Business Operations Specialist I leads complex work streams, provides executive‑ready insights, and helps drive operational effectiveness and business impact across the business.

• Lead analysis of business and operational performance data to identify trends, gaps, risks, and opportunities for improvement.
• Lead KPI development and performance measures for assigned business areas and track results against goals and expectations.
• Develop executive‑ready reporting, summaries, and strategic recommendations for leadership review.
• Support predictive analysis, scenario review, and planning efforts to inform business decisions and resource considerations.
• Lead operational initiatives from analysis through recommendation and implementation support.
• Partner with leadership and cross‑functional stakeholders to identify priorities, evaluate options, and support decision‑making.
• Assess process and performance issues and recommend solutions that improve efficiency, consistency, and business impact.
• Review and validate operational data, records, reports, and system information to ensure accuracy, consistency, and alignment to business definitions.
• Provide guidance to team members and business partners on established systems, workflows, reporting practices, documentation standards, and operational procedures.
• Support planning and forecasting efforts through analysis, scenario review, and business insight.
• Contribute to documentation, reporting standards, and continuous improvement efforts.
• Perform other duties that support the overall objective of the position.

• Bachelor's degree in Business Administration, Operations Management, Finance, Data Analytics, Project Management.
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 5+ years of experience in business operations, operations analytics, business analytics, or a related role.
• Experience analyzing performance data, identifying improvement opportunities, and developing business recommendations.
• Experience preparing reports, summaries, dashboards, or presentations for leadership audiences.
• Experience partnering with cross‑functional teams to support business decisions or operational improvement.
• Experience leading work streams or initiatives with moderate to high complexity.

• Professional certification in process improvement, project management, or analytics preferred.

• Knowledge of:
  Business operations, operational performance measures, and process improvement methods. KPI development, trend analysis, and decision‑support reporting. Cross‑functional coordination and stakeholder engagement. Business reporting tools and standard analytical methods. Continuous improvement principles and operational problem‑solving.
• Skill in:
  Analyzing data and translating findings into clear business recommendations. Developing reports, dashboards, summaries, and leadership presentations. Identifying trends, risks, and opportunities in operational performance. Managing multiple priorities and moving work forward with limited direction. Communicating effectively with managers, leaders, and cross‑functional partners.
• Ability to:
  Lead operational analysis and improvement efforts for assigned areas. Translate business needs into actionable insights and recommendations. Influence decisions through data, context, and sound business insight. Work through ambiguity and determine the best path forward. Support others while maintaining strong quality and accountability.

Next Gen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.