Control Assistant

Position Summary

The Work Control Assistant serves in the Work Control office by inputting work orders submitted by staff and residents in University Housing, which provides on‑campus housing options for 9,000+ students. The position schedules inspections and repairs for the low‑speed vehicles in University Housing’s fleet, monitors purchasing of fuel for the fleet, and acts as backup for the Work Control Manager in their absence.

The Assistant also assists in overseeing student and temporary workers.

High school diploma or equivalent.

• Technical knowledge in the field acquired through an apprenticeship, a 2‑year degree, or professional certificate.

• Creates work orders with the expected degree of independence and limited mistakes.
• Effectively communicates and collaborates in a professional and consistent manner with building service workers, residence hall staff, students/families and other team members via telephone, in writing, or in person.
• Proven ability to work as a team member but also make effective independent decisions and follow through on assignments.
• Can effectively utilize a variety of computer applications, including One Source, the Microsoft Office Suite, UGA email and employee websites.
• Adaptable to a fluctuating work environment.

• Commit to a University Housing‑first philosophy by promoting student success and supporting University Housing, Division of Student Affairs, and University of Georgia missions and goals.
• Safeguard the physical security of University Housing facilities, protect sensitive information through adherence to cybersecurity policies and best practices, promptly report security concerns or incidents, and promote a culture of security awareness.
• Embrace an entrepreneurial spirit by identifying opportunities to protect departmental resources and find cost savings.
• Be present and on time for all scheduled work, communicating proactively for unavoidable absences and adhering to leave procedures.
• Provide a positive student experience by being courteous, caring, patient, flexible, and working to resolve issues or problems in a timely manner.
• Collaborate with team members across University Housing as needed and communicate issues to supervisors.
• Maintain a positive and productive environment by consistently following department, campus and USG policies and procedures.
• Designated as Essential Personnel Pool for critical operations during inclement weather or other emergency situations; may be required to report to work when the university is closed or operating under modified conditions.
• Participate in departmental “all hands‑on‑deck” events (e.g., move‑in, move‑out, residence hall emergencies).

• Standard for a normal office environment.
• May be outside periodically to inspect vehicles.
• Safely operate a UGA state vehicle, as necessary.

• Driving responsibility:
  Yes.
• Position of Trust:
  Yes.
• Operation, access, or control of financial resources:
  No.
• Requirement of a P‑Card:
  No.
• Direct interaction or care of children under 18 or direct patient care:
  Yes.
• Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
  Yes.

• Assist the Work Control Manager with utilizing facilities software systems (Ready and AiM) and input work requests into the AiM system daily.
• Review after‑hours on‑call reports from residence life, security, and maintenance staff daily and follow up on maintenance or cleaning concerns.
• Work closely with residential building service managers, maintenance supervisors, skilled trades, and utility workers regarding work requests.
• Interact professionally and consistently with a variety of customers and colleagues via customer virtual service desk, telephone, and/or in person to coordinate work.
• Contact UGA Facilities Management Division Work Control when assistance is needed to complete work requests.
• Attach police reports to the appropriate work orders involving damage due to vandalism.
• Serve as the Work Control Manager…