Customer Service Representative - Site

Overview

Results

CX Athens:
The Hearts Behind the Headsets

At Results

CX, our Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more. This position goes beyond the script, giving you a key role in helping our communities.

Real Stories. Real Impact. “One of our agents received a call from a homeowner who was clearly anxious …” (story shared to illustrate impact). We expect greater of ourselves… What’s Your Greater? Come find it at Results

CX!

What should I bring to the interview?

• Handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, and new account setups.
• Provide problem-solving support and act as a trusted resource for customers, going beyond scripts to ensure customer understanding and satisfaction.

• Education:
  
  High school diploma or GED required
• Typing
  
  Skills:
  
  Ability to type 25 words per minute
• Technical Proficiency:
  Ability to toggle between multiple systems while communicating with the customer; intermediate/advanced technical proficiency
• Availability:
  Open availability 7 days a week
• Pay Expectation:
  On-site CSR pay rates start at $13/hr during training
• * Pay rates vary by program fit during selection consideration.

• Reliable transportation to get to and from work daily
• Live within 50 miles of the physical location in Athens, GA (Homewood Shopping Center 2411 Jefferson Rd Suite A Athens, GA 30607)
• Extroverted, collaborative, and comfortable with social interaction, in-person mentoring, and opportunities for growth

Results

CX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. Our 30+-year track record has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own Support Predict AI-powered digital experience platform.

Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.