Customer Experience Specialist; German bank

Customer Experience Specialist (German) bank

is working with a leading Outsourcing/BPO company that is looking to recruit a German‑speaking Customer Experience Specialist to join a brand‑new team for a Fintech company.

Position:
Customer Experience Specialist

Employment type:

Full-time (39h)

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escape internally to improve and/or develop processes
• Thrive for sky‑high performances focusing on the most important KPIs:
  Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent German (C2) speakers with C1 English level
• Smart and enthusiastic problem‑solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem‑solving skills to ensure customer satisfaction
• Target‑driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00; preference for some people dedicated for the late night shift (14:00 - 23:00)
• Full‑time contract of 39 hours per week
• Fully on‑site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization