Lead Customer Service Associate

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At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests – where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way.

Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

• Competitive Pay and On-Demand Pay
• Part-Time, Flexibility
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• 4 TOCA Training Sessions
• 50% Off Classes
• Free Pick/League Play
• 1 Free Birthday Party
• Food and Beverage Discount
• 2 Free Packages to share with your squad

Job Title: Lead Experience Associate

Location: 3246 Odeon Way, Kennesaw, GA

Report To: General Manager

Hours

Required:

Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.

Team Leader. Vibe Keeper. Guest Experience MVP.

• Greet guests like they’re VIPs
• Answer questions, solve problems, and spread good vibes (lead front desk experience)
• Handle feedback with care and confidence

• Run the shift like a mini-manager
• Delegate tasks, coach teammates, and bring the hype
• Train new comers and level‑up current teammates

• Keep the center clean, stocked, and flowing
• Handle check‑ins, reservations, and event logistics
• Complete the open/close checklist daily
• Work concessions as needed

• Fix guest issues fast and with finesse
• Know when to elevate and come with solutions

• Share updates, feedback, and squad goals
• Keep leadership and teammates in sync

• Handle waivers, payments, and light reporting

• Model our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Partner with leadership to create and maintain a unified culture and a high level of engagement throughout the center.

• Leadership experience or natural “take charge” energy
• A passion for people + a cool head under pressure
• Tech confidence (Google Suite, scheduling tools, etc.)
• Flexibility to work nights/weekends
• Ability to lift 30+ lbs and be on your feet for long shifts
• Food handlers card for centers that require them

Mid‑Senior level

Full‑time

Other

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