Customer Service Representative

Position Overview

Customer Service Representative

Location:
Athens, GA
Pay: $38,000-$40,000 annually

About McGee Heating & Air

McGee Heating & Air is committed to delivering reliable service and building long-standing relationships within our community. As we continue to grow, we are seeking an organized and customer-focused individual to join our team as Customer Service Representative at our Athens location.

Key Responsibilities

• Respond to inbound customer calls with professionalism and courtesy
• Schedule service appointments and efficiently coordinate technician routes
• Provide service updates, answer customer questions, and manage follow-up communication
• Enter accurate notes, appointment details, and updates into the system
• Maintain daily communication with field technicians to ensure on-time service delivery
• Support overall office operations during high-volume seasonal periods
• Contribute to a well‑organized, efficient workflow and positive team environment

Qualifications

• Previous customer service, dispatch, or call center experience preferred
• Experience with Service Titan is a plus (not required)
• Strong communication and multitasking skills
• High attention to detail and accuracy
  
  Ability to thrive in a fast-paced environment
• Dependable, professional, and team-oriented
• Basic computer skills and ability to quickly learn new software

Why Join Our Team?

• Competitive hourly pay based on experience
• Supportive, team-focused work environment
• Opportunity for seasonal return or potential long-term growth
• Work for a company known for integrity, quality, and exceptional customer care

Submit your resume to be considered for this opportunity.

USD $38,000.00 - USD $40,000.00 /Yr.