Customer Service Representative Job Athens area,Georgia USA,Customer Service/HelpDesk

Position: CUSTOMER SERVICE REPRESENTATIVE

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan. Are you a Top Performer that meets the following requirements? APPLY NOW!

Benefits

401K, Health, Dental, Vision, Short- and Long-Term Disability Plans! Paid Holidays, Vacation, and Sick Time Plans!

Requirements / Qualifications

Qualified candidates must be "A GO GETTER" with excellent personality, communication skills, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed! Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision. The Customer Service Representative is expected to prepare for management. The company views all customer service representatives as potential branch managers.

Customer Service Representatives who receive first consideration for promotion are those who excel not only at their own job but understand the positions of The Branch Manager. A high school diploma or equivalence is required.

Job Summary

The Customer Service Representative is responsible for assisting The Branch Manager achieve the required results in sales, business promotion, profits, operational collection standards, and tax preparation. The Customer Service Representative is responsible for getting results on their contact work by phone. This mainly consists of making contact via the telephone and scheduling office visits with customers. The Customer Service Representative also must be able to learn all tasks performed within the office and prepare to become a Branch Manager of their own location.

Duties

& Essential Job Functions

The Customer Service Representative plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising letters, and complete other duties. Customer Service Representatives must have initiative and the ability to work independently.

Candidates must have a valid driver's license, dependable transportation and current liability auto insurance coverage.

Other Functions and Responsibilities

Solicit loans over the telephone and at the counter in the office.

Sell all products and services offered over the telephone and in the office.

Answer the telephone, post customer payments, input new and refinanced loans into the loan software system, process loan applications, and prepare refinance, former borrower and delinquency mail and text messages.

Post payments, give customer credit references to inquiring creditors, and credit bureaus.

Complete loan documents and close current refinance loans.

Maintain cash drawer and prepare daily deposits of cash and checks.

Make telephone collection calls to past due customers and report activities on each customer to the branch manager.

Adjust past‑due payments for current slow customers.

Participate in training development opportunities as directed by the Manager and District Supervisor.

Prepare daily, weekly and monthly reports.

Assist in achieving tax preparation objectives, prepare, and file income taxes each tax season.

Assist in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.

It is the branch personnel's responsibility to consistently achieve company production standards.

Physical Requirements / Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.

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