Customer Service Specialist

Position Summary

Provide customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. Guide customers through system processes and software applications and provide feedback on issues that affect the customer experience. Provide continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction. Daily tasks will vary depending on customer demands, such as appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch.

Focus on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.

• Resolve customer issues and find solutions or alternatives in a timely manner.
• Work as frontline cashier.
• Assist Customer Relations customers with inquiries.
• Process departmental orders.
• Process appeal results.
• Answer switchboard – 5 lines.
• Answer and/or assign all tickets via Team Dynamix.
• Screen and distribute incoming correspondence.
• Prepare letters, reports, and records as requested.
• Participate in department and campus-wide activities related to duties of the position.

• High school diploma or equivalent.
• In-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
• Attention to detail, good written and oral communication skills, and interpersonal skills.
• Ability to act calmly and take action in dynamic situations.
• Experience utilizing Touch Net, FLEX, Team Dynamix, and data analysis software such as QLIK.

• Lift up to 25 pounds.
• Stand or sit for many hours.

Is a position of trust. Has operation, access, or control of financial resources. Security access (Public Safety, IT Security, etc.).

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).