Customer Service Specialist

Position Summary

This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction.

Daily tasks will vary depending on customer demands, such as appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus is on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.

• Possess in-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
• Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service.
• Possess the ability to act calmly and take action in dynamic situations.
• Experience utilizing Touch Net, FLEX, Team Dynamix, and data analysis software such as QLIK.

• Lift 25 pounds.
• Stand or sit for many hours.

Customer Service:

• Resolve customer issues and find solutions or alternatives in a timely manner.
• Work as frontline cashier.
• Assist Customer Relations customers with inquiries.
• Process Departmental order.
• Process Appeal results.

Administrative:

• Answer switchboard - 5 Lines.
• Answer and/or assign all tickets via Team Dynamix.
• Screen and distribute incoming correspondence.
• Prepare letters, reports, and records as assigned.

Other duties:

• Participate in department and campus-wide activities associated with the duties and responsibilities of the position.

• High school diploma or equivalent.

• None.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

The University System of Georgia is comprised of our 25 institutions of higher education and learning and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy  Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.