Front Desk Agent

Join Our Team!

We are a fast-growing hospitality management company dedicated to creating memorable experiences for our associates, guests, owners, and communities. At the heart of everything we do is care - we care for people so they can be their best.

As a Front Desk Agent, you will be responsible for providing exceptional service to our guests. This includes handling check-ins and check-outs, responding to guest inquiries, and processing payments in compliance with hotel standards. You will play a key role in ensuring a welcoming and seamless guest experience while supporting the overall operations of the front desk.

• Deliver outstanding customer service to guests and owners during check-ins, check-outs, and throughout their stay.
• Manage reservations and confirmations efficiently and accurately.
• Maintain the organization and functionality of front desk operations.
• Handle multiple tasks with attention to detail while staying service-focused.
• Communicate effectively with guests, team members, and other departments via phone, email, and written messages. Document relevant information in logbooks as needed.
• Resolve guest issues professionally and with a hospitable attitude.
• Provide accurate information to guests and visitors about hotel services, amenities, and local attractions. Coordinate special requests or arrangements as needed.
• Adhere to all operational policies and procedures, including those related to cash and credit card handling, safety, and security. Maintain compliance with all hotel standards to consistently exceed guest expectations.

• Previous customer service experience is required, ideally in a hotel or related field.
• High school diploma or equivalent is required.
• Flexibility to work varying hours, including weekends and holidays.
• Proficiency in English (spoken, read, and written) is essential.
• Ability to learn quickly and excel in a fast-paced, guest-facing role.
• Strong multitasking skills and attention to detail.

• Ability to lift, push, and pull moderate weights (minimum of 20 lbs).
• Must be able to stand, walk, bend, and lift throughout the entire shift.
• Clearly convey information and ideas both verbally and in writing.
• Make sound decisions quickly and accurately, even in high-pressure situations.
• Listen actively, understand, and address concerns raised by guests and coworkers effectively.

Equal Opportunity Employer (M/F/D/V)