Sales & Customer Service Call Center Specialist

We are seeking enthusiastic, sales‑driven, work‑from‑home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high‑performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one‑call resolution for customers and store associate concerns.

The base pay is $15.00/hour, with an additional pay of 10% per hour shift differential during evening hours and all day on Saturdays and Sundays.

• Utilize sales skills to make multiple product recommendations with customers on every call.
• Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
• Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
• Achieve excellent customer satisfaction scores on every call.
• Consistently enter accurate data into the company database.
• Follow work schedule as assigned.

• Windows‑Based Computer (laptop or desktop) with Two Monitors
• Not compatible:
  All Apple, Google, and app‑based devices. This includes all Macs, Mac Books, iPads, Chromebooks, tablets, and smartphones.
• Also not compatible are Windows ARM (processor) devices (including ARM‑based Think Pads and Surfaces), and similar computers.
• Must own personal device prior to accepting offer
• Hardwired Connection from Home Router to Computer
• Ethernet Cable (Public or Wi‑Fi connections NOT supported)
• High Speed Internet Plan: 100+ Mbps or higher.
• Satellite and wireless internet connections such as T‑Mobile Home 5G and Starlink are NOT supported.
• Web camera (1080p or 720p)
• Wired USB Type A Headset with Noise‑Canceling Microphone.
• Not compatible:
  Wireless/Bluetooth headsets and 3.5mm auxiliary (AUX) jack headsets
• Must have enough USB ports to plug in the headset and equipment
• Dedicated, private workspace free from distractions

• Afternoon and evening shifts ending as late as Midnight Eastern Time
• Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
• Training schedule will vary from the accepted work schedule
• The schedule that you accept at the time of the offer cannot be changed.