911 Dispatcher; Communications Officer

HIRING INCENTIVE

Hiring Incentive for Communications Officers

Effective October 1, 2023, eligible newly hired Communications Officers— including lateral entry positions (Communication Officer II, III, and IV)—may qualify for a hiring incentive based on their application and start dates.

• Apply before November 1, 2025: $10,000
• Apply on or after November 1, 2025, and start by April 30, 2026: $7,000
• Apply on or after November 1, 2025, and start between May 1 and July 31, 2026: $5,000
• Apply on or after November 1, 2025, and start on or after August 1, 2026: $3,000

Hiring incentives are paid in three installments following documented satisfactory job performance at:

• 3 months of service
• 6 months of service
• 12 months of service

Rank and starting base salary are determined by prior POST‑certified communications officer experience.

Communications Supervisor

FLSA Status:
Non‑Exempt;
Classification:
Personnel System, requires satisfactory completion of a twelve‑month probationary period;
Pay Grade: 115‑117, depending on experience.

The purpose of this job is to perform specialized work duties involving receiving and processing requests for emergency assistance within the telecommunications section. Duties include, but are not limited to: receiving, classifying, and prioritizing incoming emergency calls; dispatching appropriate police and emergency personnel; operating telephones, communications equipment and law enforcement computers; acting as a liaison between callers and police/fire/emergency representatives; and performing additional tasks as assigned.

• Work schedule:
  
  12‑hour shifts/rotating shifts; may be required to work on religious holidays.
• Regular and predictable attendance is required.
• Must work cooperatively with others.
• If vehicle operation is required, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.

This position is designated as an emergency position that requires your attendance at work under all types of emergency conditions, including inclement weather, utility failure, fire or other forced evacuations or as determined by the Manager.

• High‑school diploma or equivalent, or any equivalent combination of education, training, and experience providing the requisite knowledge, skills, and abilities.
• Must be a United States Citizen, as required by P.O.S.T.
• Requires possession of or ability to obtain certification for NCIC and GCIC.
• One year of experience in radio and telecommunications or related experience preferred.

After meeting Phase I requirements, applicants will be invited to the Criti Call Communications Officer aptitude testing. Successful candidates will advance to Phase III.

Successful completion of a background investigation and polygraph exam is required for this position.

• Answer the telephone; evaluate and process calls; provide information; take and relay messages and/or direct calls to appropriate personnel; return calls as necessary.
• Receive, monitor, and dispatch radio communications traffic for Police, Fire and Sheriff's Departments and all E‑911 calls.
• Receive and screen all incoming telephone calls from the public and from other police/public safety agencies; categorize and prioritize calls; receive calls and take messages for police personnel.
• Dispatch appropriate agency personnel to incident locations; dispatch backup units, ambulances, fire fighters and wreckers as appropriate.
• Provide field officers with necessary information upon request, including license, insurance, tag, warrant checks, background info or persons' locations.
• Convey information to general public, public safety agencies, businesses, utilities and other police personnel within the department.
• Make written reports from telephone information; generate incident cards for calls necessitating action by field units.
• Maintain continuous log of incoming telephone/radio calls and officer availability; monitor position of field officers.
• Maintain wrecker list, arrest log, BOLO…