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Customer Care Team Lead - AI Tools & Process Innovation
Job in
Athens, Clarke County, Georgia, 30604, USA
Listed on 2026-08-20
Listing for:
Cox Enterprises
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Cox Enterprises in Georgia seeks a Lead Customer Care Specialist to guide a team of Customer Care Specialists, delivering exceptional service across phone, chat, and email channels.
You will provide advanced technical support, handle complex escalations, and partner with Product, Engineering, QA and WFM to improve processes, tools, and training, leveraging AI-powered solutions such as chatbots and SMS automation to streamline interactions.
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