Client Services Representative

Client Services Representatives are responsible forall aspects of “after-the-sale” customer care; maintaining customer records, answering inquiries, fulfilling customer requests, maintaining call center database, and providing product/service information. The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts and provide solutions.

• Accurately respond to questions and assist customers with product features, installation as appropriate
• Provide quality support service through one-call resolution to establish a long-term customer relation
• Utilize Windows based computer applications, intranet based applications, andpropriertary billing systems to process customer inquires
• Maintain performance standards in regards to productivity, quality assurance scores, attendance,etc
• Maintain a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment

• High School diploma or GED, some college preferred
• Professional attitude and courteous telephone demeanor
• Strong drive to help customers and solve their problems promptly
• Ability to communicate clearly, both written and orally, and to convey information effectively
• Strong organizational skills and time management
• Ability to work accurately with attention to detail
• Strong computer skills with ability to learn Customer Relationship Management (CRM) software applications and other related software