Student Services Professional II

Student Services Professional II

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• Posting Number: S14707P
• Working Title: Student Services Professional II
• Department: VPI-Registrar’s Office
• Location: Athens, GA
• Employment Type: Employee
• Schedule: Monday‑Friday, 8:00 a.m.–5:00 p.m.
• Salary: $48,000+, commensurate with experience
• Posting Date: 02/13/2026
• Closing Date: 03/23/2026 (or until filled)

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges.

The University System of Georgia (USG) is comprised of its 26 institutions of higher education and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.

Provide expert service to students, parents, faculty, staff, alumni, and departmental offices on registration and student records. Serve as the primary resource, advocate for student academic success, and proactively offer solutions to registration and academic history concerns.

• Triaging and answering a wide range of questions/issues generated from students, parents, faculty, staff, and alumni in person, via office email accounts and the office phone line.
• Assisting students with academic issues at UGA applying university policies and procedures.
• Offering options for students in resolving a variety of problems related to registration, holds, My Programs, graduate applications, and other referrals.
• Serving as liaison when referring students, faculty, or alumni to other divisions.
• Assisting and training student workers.
• Liaising with other offices, such as the EITS helpdesk, Office of Student Financial Aid, Office of Global Engagement, Equal Opportunity Office, Student Conduct, Academic Honesty, etc.

• Process verifications in Banner of student and enrollment data in a timely fashion in accordance with FERPA guidelines.
• Process degree verifications, loan deferments, letters of good standing, guaranteed student loans, and insurance documents for external agencies.
• Troubleshoot National Student Clearinghouse issues and process queues.
• Process and document Dean’s Certifications.
• Process late additions and section changes.
• Assist with processing documents needed for audits.

• Assess and resolve Banner/Athena issues such as registration restriction errors, withdrawal processing, tuition assessment, final grades, eGrade, clearing holds, tuition assistance, MyID errors, etc.
• Consult USG and UGA policies; refer to the UGA Bulletin as appropriate.
• Report connectivity and system issues to the office technical team.
• Recommend updates to the Office of the Registrar website.

• Sit at a desk and computer for long periods of time.
• Stay on the phone for continuous calls.
• Escort visitors.
• Travel on campus for meetings.

Minimum Qualifications: Bachelor’s degree in a related field or equivalent and 2 years of professional experience.

Preferred Qualifications: Desired skills include

• Expert customer service and communication…