Senior Operations Quality Manager

Date Posted:  Country:
United States of America

Location:

US-AR-CAMDEN-181-CUST ~ 181 Bear Rd ~ BEAR, Highland Industrial Park (External Site) Position Role Type:
Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type:
DoD Clearance:
Secret Security Clearance Status:
Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date.

At RTX, the world’s leading aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference by solving the world’s most complex problems. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world.

• Lead, coach and mentor stakeholders in routine settings and difficult situations.
• Manage QA team in performing to expectation and mentoring employees in talent enhancement and new systems and processes.
• Guide/Support RTX Customer Oriented Results and Excellence (CORE) projects.
• Establish baseline factory metrics (e.g., scrap, rework, FPY), identify key drivers, forecast future demand, and highlight improvement opportunities.
• Partner with Manufacturing teams to align on top priorities using baseline data and forecasts to drive containment, root cause analysis, and corrective action implementation.
• Conduct process walks, operator observations, and lead manufacturing team discussions to reduce process variation and improve performance.
• Lead Advanced Product Quality Planning (APQP) initiatives, including PFMEA, Control Plans, and SPC, using baseline metrics and projected demand.
• Identify supplier escapes or issues and ensure proper containment and feedback to the Supplier Quality Management team.
• Verify and validate implemented improvements to assess effectiveness.

You Must Have

• Requires a Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM) or other technical field of study, and a minimum of ten (10) years prior relevant engineering experience or seven (7) years with an advanced degree.
• Relevant experience is manufacturing experience in one of the following processes (assembly, inspection, test).
• Experience applying and adhering to Commercial and Aerospace / Defense regulations and/or standards IS09001, AS9100, AS9102, AS9145.
• Experience in audits, interacting with customer(s), and Quality Management Systems.
• Previous experience working in cross functional process improvement teams.
• Experience in team or project management / leadership.
• The ability to obtain and maintain a U.S. government issued security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

We Prefer

• Strong familiarity with ISO 9001, AS9100, AS9201, Six Sigma, Customer Oriented Results and Excellence (CORE) or Lean experience/tools, associated tools, and ASQ Certifications.
• Demonstrated knowledge of key process characteristics and ability to implement effective process control techniques.
• Experience with industry technical standards, interpreting drawings, work instructions, Bill of Materials (BOMs), consumable materials control, process disciplines and tool control.
• Previous experience to identify issues and baseline shifts quickly, performing DOE analysis, Failure Modes and Effects Analysis and initiating involvement of Process and Product Engineers to resolve.
• Proven success managing professionals with engineering backgrounds, building, and leading high performing teams and achieving business goals and objectives.
• Excellent collaboration, verbal and written communications and interpersonal skills; ability to effectively persuade and influence through positive communications with stakeholders.
• Experience communicating complex engineering issues to all levels of the organization in a professional, engaging, and conclusive manner.
• Experience leading Systemic Root Cause Analysis and Corrective Action activities.
• Experience with SAP/PRISM or other Enterprise Resource Planning (ERP) Tool.

The salary range for this role is 132,400 USD - 251,600 USD. Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, employee scholar program, parental leave, paid time off, and holidays.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. RTX provides affirmative action for qualified Individuals with a Disability and Protected Veterans in compliance with Section
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