Product Service Engineer

Service Engineer

Carrier Transicold is seeking a self-motivated Service Engineer who takes ownership of technical issues and projects from initial investigation through resolution. This role provides advanced technical support for transport refrigeration products and related systems, working closely with dealers, field technicians, engineering, manufacturing, and quality teams. The ideal candidate combines strong electrical, mechanical, and refrigeration troubleshooting skills with clear communication, sound judgment, and a proactive approach to continuous improvement.

Role Responsibilities:

• Provide technical support for escalated field and dealer issues involving transport refrigeration, electrical, mechanical, and control systems.
• Investigate complex problems using troubleshooting, data analysis, test results, and root cause methods to drive timely resolution.
• Take ownership of assigned projects and technical issues by setting priorities, coordinating cross-functional support, and driving work to completion.
• Communicate clearly with dealers, technicians, and internal teams by explaining issues, defining action plans, and providing updates through resolution.
• Partner with engineering, manufacturing, supplier quality, and other internal teams to develop and implement corrective actions and product improvements.
• Document case details, findings, root cause, and resolution steps to support knowledge sharing and future troubleshooting.
• Represent the Voice of Service in product improvement efforts, field evaluation programs, and new product development activities.
• Develop and maintain technical documentation such as service bulletins, manuals, work instructions, and training content.
• Support training and knowledge transfer for dealers, field technicians, and internal stakeholders.

Required Qualifications:

• Bachelor's degree or 5+ years of experience in engineering, engineering technology, HVAC/R, diesel, automotive, refrigeration, or a technical field.
• 3+ years of experience in service engineering, technical support, field service, product support, or advanced troubleshooting.
• 3+ years of working knowledge of electrical and mechanical systems.
• Willing and able to travel up to 10% of the year, domestic and international.
• Willing and able to work on-call on a rotating basis (approximately once per month) to respond to urgent or emergency operational needs.

Pay Range

The annual salary for this position is between $64,500.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits:
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave:
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability:
  Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts:
  Health Savings Account;
  Health Care Spending Account;
  Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at C We will make every effort to meet your needs in accordance with applicable laws.