PART TIME: Information Attendant

About the Position

Reports To: Transit Information Specialist/Transfer Center Supervisor

FLSA Status: Non-Exempt

Classification: Non-Merit - Serves at the discretion of the Department Director

Pay Grade: 107

Safety Sensitive: No

The purpose of this job is to provide general information and directions to the public. Duties and responsibilities include, but are not limited to: answering the telephone; distributing schedules; advising transit routes; and performing other duties as assigned.

WORK SCHEDULE: Flexible Schedule Options – Up to 28 hours per week, Weekend Availability Required. Athens Transit is open Monday – Friday 6:00am – 10:00pm, Saturday & Sunday 6:30am – 7:00pm. May be required to work on religious holidays. Regular and predictable attendance is required. Must work cooperatively with others. When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.

High school diploma or equivalent and two months of customer service and cash handling experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

This is a non-merit position (at-will) and serves at the discretion of the Department Director.
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Answers incoming telephone calls; responds to requests for information regarding transit system, routes and schedules.
• Unlocks Information Center facility each morning; locks and secures facility at the end of each day; ensures facility is clean and orderly.
• Confers with the public relating to passenger comments, commendations, or complaints; strives to resolve any problems encountered; advises supervisor of comments received.
• Maintains inventory of transit maps and schedules; monitors inventory level to ensure adequate supply.
• Performs other related duties as required.

• Knowledge of the principles, practices and procedures of the operations and functions of the Public Transit Department.
• Knowledge of policies and procedures as necessary in the completion of daily responsibilities.
• Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
• Knowledge of and proficient with calculators and two-way radios.
• Ability to effectively communicate and interact with management, employees, and members of the general public.
• Ability to assemble information and complete standard reports.
• Ability to use independent judgment and discretion.
• Ability to comprehend, interpret, and apply regulations, procedures, and related information.
• Ability to handle required mathematical calculations.
• Ability to read and understand maps, schedules, and related materials.

Physical requirements:

Must be physically able to operate a variety of machinery and equipment including a calculator, PC, typewriter, and two-way radio. Must be able to use body members to work, move or carry objects or materials. This position requires walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.

Physical demand requirements are at levels of those of light work.

• Data Conception:
  Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics of data, people, or things.
• Interpersonal Communication:
  Requires the ability to hear, speak and/or signal people to convey or exchange information.
• Language Ability:
  Requires the ability to read maps, mathematical, and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare a daily sales report. Requires the ability to speak to people with poise, voice…