Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Atlanta, GA.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.

Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.

Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience and identify opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Lead proactive sales conversations through outbound calling, teller interactions, appointment setting and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Educate customers on financial transaction options using technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Manage risk through adherence to policies and procedures and maintain sound judgment within established limits.
• Identify and avoid loss, demonstrating heightened scrutiny.
• Participate in branch daily operations, ensuring efficient and accurate completion.

• Associate’s degree or equivalent, with relevant experience or product knowledge to accomplish primary duties.
• 3+ years of experience in a similar role or comparable combination of education, sales or customer service experience.
• Strong knowledge of banking products, customer experience principles, proactive sales, and digital awareness.
• Excellent communication skills, problem‑solving, prospecting, and ability to manage multiple priorities.
• Experience working within a matrixed environment and coordinating with cross‑functional teams.
• Ability to assess and effectively manage risks aligned with PNC’s Enterprise Risk…