Relationship Banker - Quincy - Newton Market

Job Overview

Engage clients in the lobby to educate and assist them with transactions via mobile banking, online banking, or ATM. Accurately and efficiently process cash transactions as needed, build strong client relationships, and connect clients to solutions that meet their financial goals.

• Engage clients in the lobby to educate and assist with transactions using self‑service resources.
• Accurately and efficiently process cash transactions for clients.
• Build and maintain client relationships to meet their financial needs.
• Follow established processes, guidelines, laws, and regulations.
• Assist in managing financial center traffic, appointments, and outbound calls.
• Drive the client experience and cash responsibilities.
• Execute the bank's risk culture and strive for operational excellence.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively and builds nurturing relationships.
• Displays passion, commitment, and drive to deliver an improved client experience.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, comfortable engaging all client types.
• Adapts quickly to new information and technology platforms.
• Confident in educating clients on simple banking transactions via self‑service technologies.
• Applies strong critical thinking and problem‑solving skills.
• Adheres to all applicable laws, regulations, and processes.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Willing to work weekends and/or extended hours, possibly at any financial center location.

• Experience in financial services with knowledge of industry products and solutions.
• At least one year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant Associate’s Degree (e.g., business administration, finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Management
• Advisory Relationship Building
• Business Development Pipeline Management
• Prospecting, Referral Identification, and Referral Management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America); 40 hours per week.

Hourly pay range: $25.00 – $26.77, based on experience, education, and skill set. This role offers a base salary with no incentive compensation.

Benefits eligibility:
Yes. The position provides industry‑leading benefits, paid time off, and resources to support employees’ well‑being.

Lie‑detector statement:
The employer cannot require or administer a lie detector test in Massachusetts as a condition of employment or continued employment. Violations are subject to criminal and civil liability.

For more information, visit:
Pay Transparency.