Member Service Representative ​/ Teller

Job Description

We’re seeking a friendly and accurate Credit Union Member Service Advisor / Teller to provide exceptional service to our members. You’ll handle cash transactions, answer questions, and help build trust in every interaction. If you’re dependable, personable, and passionate about community-focused banking, we’d love to have you on our team.

Responsibilities:

• Greet and communicate with credit union members in a courteous, professional, and timely manner.
• Perform daily member services such as assisting on the concierge desk and teller line, opening and closing accounts, and account maintenance and research.
• Recommend and promote MFCU products and services in order to build strong financial relationships with members.
• Proactively assist members in resolving questions and discrepancies.
• Assist with loan applications and notifying members of loan decisions. Request additional loan information, if required.
• Coordinate and perform loan closings. Ensure that each loan is prepared, documented, and disbursed in accordance with the MFCU policies and procedures.
• Support and assist other team members in order to provide quality member service at all times.
• Responsible for adhering to professional standards of conduct to protect and maintain the Credit Union's reputation with members and the communities we serve.
• Post member transactions, including transfers and loan payments.
• Assist members with online banking, bill pay services, and instant issue cards.
• Maintain up to date knowledge of MFCU's products and services.
• Maintain an ongoing awareness of any developments or changes to policies and procedures.
• Assist in any areas as directed by Management.

Qualifications:

• High School degree or equivalent.
• 2 years of financial institution experience and cash handling experience required.
• 2 years of customer service experience required.
• Prior New Accounts & Lending experience preferred.
• Computer knowledge and skills preferred with MS Office.
• Strong attention to detail and math accuracy.
• Friendly, trustworthy, and comfortable in a fast-paced environment.
• Basic computer skills and willingness to learn credit union systems.
• Salary:
  Based on experience.

Work Location:

• Multiple locations including Hiram, Douglasville, Austell, Marietta

Schedule:

• 8 hour shift
• Monday to Friday

Members First Credit Union participates in E‑Verify and is proud to be an Equal Opportunity Employer.

Established in 1953, and named by and for its members, Members First Credit Union has a tradition of serving those who serve others. The vast majority of our members provide daily care and nurturing to our loved ones. We proudly partner with some of the best healthcare facilities in the state of Georgia as well as outstanding school systems in the counties we serve.

Our commitment to our members is unwavering. Regardless of our growth, we are committed to providing the best financial care to those who choose to bank with us.

Members First is a not-for-profit financial cooperative insured by the National Credit Union Administration (NCUA). We offer a full suite of financial services specializing in savings and checking accounts, consumer loans, credit cards and mortgages. Members First is dedicated to the credit union philosophy of people helping people. The service we deliver rests on three pillars:
Service that exceeds member expectations, integrity without exception and working together as a team to achieve optimum results for our members. We are not just another bank or financial institution.

Like our name says, our promise at Members First Credit Union is to put the concerns and welfare of our members first, ahead of all other considerations. With our members’ best interest in mind, we seek innovative ways to grow the credit union and deliver financial services that meet the changing needs of our members at every stage of life. We aim to exceed expectations, cultivate strong financial habits and safeguard our members’ deposits by making responsible credit and investment decisions.

We will always put our Members First!

Established in 1953, and named by and for its members, Members First Credit Union has a tradition of serving those who serve others. The vast majority of our members provide daily care and nurturing to our loved ones. We proudly partner with some of the best healthcare facilities in the state of Georgia as well as outstanding school systems