Recovery & Reconciliation Specialist

Payment Recovery & Reconciliation Specialist page is loaded

Apply locations: US FL St. Petersburg, US GA Atlanta, US FL Remote, US GA Remote

Time type:
Full time

Posted on:
Posted Yesterday

Job requisition

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs, and self-insured employers, and millions of healthcare providers and consumers.

Position Overview

The Payment Recovery & Reconciliation Specialist is responsible for ensuring accurate and timely reconciliation of lockbox payments, working closely with both Accounting and Treasury teams. This individual serves as a subject matter expert (SME) for all lockbox-related tasks, understanding and improving existing processes, and ensuring that all reconciliations align with company policies and regulatory requirements.

What You’ll Do

• Lockbox Reconciliation:
  Manage daily, weekly, and monthly lockbox reconciliation activities, ensuring accuracy in payment application and transaction processing.
• Payment Research and Issue Resolution:
  Investigate discrepancies between lockbox deposits and customer accounts. Collaborate with the accounting and Treasury teams to resolve issues efficiently and effectively.
• Cross-Department
  
  Collaboration:
  
  Partner with accounting, Treasury, and other stakeholders to understand and document processes, helping to streamline operations and minimize discrepancies.
• Process Improvement:
  Analyze existing lockbox reconciliation processes and recommend improvements or automation opportunities to enhance efficiency and accuracy.
• Subject Matter Expertise (SME):
  Act as the go-to expert for all lockbox-related inquiries, providing training and guidance to team members on best practices, policies, and procedures.
• Reporting and Documentation:
  Maintain detailed records of all reconciliations, issues, resolutions, and adjustments. Provide regular updates and reports to management on reconciliation status and trends.
• Compliance and
  
  Risk Management:
  
  Ensure all lockbox reconciliation activities comply with internal policies, industry standards, and relevant regulations. Identify potential areas of risk and escalate as needed.
• Continuous Learning:
  Stay up-to-date with industry trends and updates related to payment processing, lockbox functions, and relevant regulatory changes.

What You’ll Bring to Zelis

• Proven experience in performing reconciliations, preferably in the payment recovery, accounting, or Treasury fields.
• Strong understanding of lockbox processing, cash application, and payment reconciliation processes.
• Excellent analytical skills and attention to detail, with the ability to identify discrepancies and resolve issues efficiently.
• Proficient in Microsoft Excel and other reconciliation or financial software tools.
• Ability to collaborate effectively with cross-functional teams, including accounting, Treasury, and customer service departments.
• Strong written and verbal communication skills, with the ability to explain complex concepts clearly and succinctly.
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to manage multiple tasks and priorities effectively.
• Highly organized and able to work independently while managing detailed tasks.
• Strong customer service orientation with the ability to handle sensitive payment issues discreetly.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion,…